Customer Representative

1 week ago


Sheffield, Sheffield, United Kingdom CSP U.K. LTD Full time
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Representative.

As a Customer Representative, you will be responsible for providing exceptional service to our customers and ensuring their needs are met.


Duties:

  • Communicate effectively with customers to understand their inquiries, concerns, and requests
  • Provide accurate and timely information regarding products, services, and promotions
  • Upsell additional products or services to enhance the customer experience
  • Analyze customer accounts and provide appropriate solutions or recommendations
  • Perform data entry tasks to update customer information in the system
  • Maintain a high level of professionalism and phone etiquette during all customer interactions
  • Collaborate with other team members to resolve complex customer issues

Requirements:

  • Excellent verbal and written communication skills in English
  • Proficiency in data entry and computer systems
  • Strong problemsolving skills and ability to analyze customer needs
  • Exceptional phone etiquette and ability to handle difficult or irate customers with professionalism

Job Types:
Full-time, Permanent

Pay:
From £24,955.89 per year

Benefits:

  • Company events
  • Onsite parking

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus scheme
  • Performance bonus

Ability to commute/relocate:

  • Sheffield: reliably commute or plan to relocate before starting work (preferred)

Work Location:
In person

Application deadline: 15/05/2024

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