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Customer Representative
1 week ago
As a Customer Representative, you will be responsible for providing exceptional service to our customers and ensuring their needs are met.
Duties:
- Communicate effectively with customers to understand their inquiries, concerns, and requests
- Provide accurate and timely information regarding products, services, and promotions
- Upsell additional products or services to enhance the customer experience
- Analyze customer accounts and provide appropriate solutions or recommendations
- Perform data entry tasks to update customer information in the system
- Maintain a high level of professionalism and phone etiquette during all customer interactions
- Collaborate with other team members to resolve complex customer issues
Requirements:
- Excellent verbal and written communication skills in English
- Proficiency in data entry and computer systems
- Strong problemsolving skills and ability to analyze customer needs
- Exceptional phone etiquette and ability to handle difficult or irate customers with professionalism
Job Types:
Full-time, Permanent
Pay:
From £24,955.89 per year
Benefits:
- Company events
- Onsite parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to commute/relocate:
- Sheffield: reliably commute or plan to relocate before starting work (preferred)
Work Location:
In person
Application deadline: 15/05/2024
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