Customer Service Representative

1 week ago


Sheffield, Sheffield, United Kingdom Pippeta Full time

Customer Care Advisor


In this role you'll be talking to customers, fulfilling their need's and supporting other staff members to collate spreadsheets etc required to back up customer service.

It's a great position for an ambitious person who's ready to help take our customer service to the next level.


What we're looking for

  • An ambitious gogetter. Making sure customers are happy is key to everything at Pippeta. As a young growing company, there's plenty of space for ideas, ownership, and growth. We're looking for someone who isn't afraid to challenge the status quo and is hungry for ownership and is keen to make an impact.
  • A team player. We're a small but productive team and we're looking for someone to hit the ground running. You'll help support Management in the daytoday running of the team and work closely with other team members to ensure a seamless service.
  • A friendly, happy approach. Given the nature of Pippeta, we are supporting parents (particularly mums), through what can be an emotional and hard time, therefore we are looking for someone with a kind nature.
  • A keen learner. You don't need to be a parenting expert to do this job, but a thirst for knowledge helps. We're looking for someone who wants to swat up and learn, so they can help our customers more effectively. We provide lots of training, but we're looking for people with a cando attitude, who are not afraid to get stuck in.
  • A fantastic phone manner, and experience of social media to be able to to respond to customers via many channels.

Other opportunities

  • Trade Shows
  • Social Media.

Training:

We'll provide in-depth, in-house training before you start talking to customers. This will include a shadowing period for you to get used to our systems, tone, and response times. We will also provide ongoing training and feedback, including monthly team meetings.

Salary and Hours
The role is for 5 days per week in our offices in Penistone with a competitive salary. This is a full-time position based at our Pippeta HQ in Penistone.

Salary:
From £21,055.00 per year

Benefits:

  • Company events
  • Company pension
  • Employee discount
  • Free parking
  • Health & wellbeing programme
  • Onsite parking

Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • Sheffield: reliably commute or plan to relocate before starting work (required)

Education:

  • A-Level or equivalent (preferred)

Experience:

- customer service: 1 year (required)

Licence/Certification:

  • Driving Licence (preferred)

Work Location:
In person

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