Customer Service Representative
1 week ago
Company Overview
Arthrex is a fast-growing Medical Device company in the Healthcare sector, specialising in the world of sports medicine but busy disrupting multiple other areas including distal extremities, arthroplasty and biologics amongst othersThis is just the start of a great journeywe are the orthopaedic company to watch in the coming yearsWe continually have new opportunities that need hungry, creative and problem-solving minds with a 'can do' attitude to really spark them into life.
We are therefore seeking an experienced
Customer Service Representative to work within our Capital and Repairs Department at our head office in Birmingham.
The Job
Reporting to the Customer Service Manager this post will work within the Commercial Excellence team to co-ordinate all aspects of the capital repairs/trials/loans process, complete Capital sales order processing and provide exemplary standards of customer service to internal and external customers.
Tasks and
responsibilities:
- Input all capital orders onto SAP ensuring input matches requirement as per the purchase order using the configurator tool.
- Liaising with drivers and field employees regarding delivery of purchase systems.
- Ensuring all relevant documents are uploaded onto SAP.
- Invoicing capital orders once delivery confirmation as been received.
- Scheduling and coordinating the provision of visualization systems for trial.
- Responding to repair requests in a timely manner, organizing collections of repair items, provision of loan items (charging where applicable).
- Check maintenance status of purchased systems.
- Provide adhoc reports to service engineers.
General requirements:
- Effective problemsolving ability.
- Excellent, professional telephone manner.
- Microsoft office skills and working knowledge of ERP and CRM systems would be beneficial.
- Good standard or verbal and written communication.
- Strong organization and prioritization skills.
- Team Player; able to work well with others and also under own initiative.
Education and Professional Experience:
- GCSE Maths and English Grade C or above.
- Previous relevant experience of having worked in a customer service role.
- Experience of having used SAP would be advantageous.
Working Arrangements:
Full-time Monday to Friday 40 hours a week
Compensation and benefits:
Competitive salary based on level of experience.
25 days annual leave plus 8 Bank Holidays, Contributory Pension scheme, Medical cash back plan, Group income protection, Life Assurance and free onsite car parking.
All qualified applicants will receive consideration for employment regardless of race, religion, age, sex, sexual orientation, gender identity, national origin, disability and any other protected characteristics under the Equality Act 2010.
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Sheffield, S9 1DZ: reliably commute or plan to relocate before starting work (required)
Experience:
- customer service: 1 year (preferred)
Work Location:
One location
Application deadline: 21/02/2023
Reference ID:
Customer Service Representative (Repairs and Capital)
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