Customer Service Representative

1 week ago


Sheffield, Sheffield, United Kingdom Arthrex Ltd Full time

Company Overview


Arthrex is a fast-growing Medical Device company in the Healthcare sector, specialising in the world of sports medicine but busy disrupting multiple other areas including distal extremities, arthroplasty and biologics amongst othersThis is just the start of a great journeywe are the orthopaedic company to watch in the coming yearsWe continually have new opportunities that need hungry, creative and problem-solving minds with a 'can do' attitude to really spark them into life.


We are therefore seeking an experienced
Customer Service Representative to work within our Capital and Repairs Department at our head office in Birmingham.


The Job


Reporting to the Customer Service Manager this post will work within the Commercial Excellence team to co-ordinate all aspects of the capital repairs/trials/loans process, complete Capital sales order processing and provide exemplary standards of customer service to internal and external customers.


Tasks and
responsibilities:

  • Input all capital orders onto SAP ensuring input matches requirement as per the purchase order using the configurator tool.
  • Liaising with drivers and field employees regarding delivery of purchase systems.
  • Ensuring all relevant documents are uploaded onto SAP.
  • Invoicing capital orders once delivery confirmation as been received.
  • Scheduling and coordinating the provision of visualization systems for trial.
  • Responding to repair requests in a timely manner, organizing collections of repair items, provision of loan items (charging where applicable).
  • Check maintenance status of purchased systems.
  • Provide adhoc reports to service engineers.

General requirements:

  • Effective problemsolving ability.
  • Excellent, professional telephone manner.
  • Microsoft office skills and working knowledge of ERP and CRM systems would be beneficial.
  • Good standard or verbal and written communication.
  • Strong organization and prioritization skills.
  • Team Player; able to work well with others and also under own initiative.

Education and Professional Experience:

  • GCSE Maths and English Grade C or above.
  • Previous relevant experience of having worked in a customer service role.
  • Experience of having used SAP would be advantageous.

Working Arrangements:

Full-time Monday to Friday 40 hours a week

Compensation and benefits:

Competitive salary based on level of experience.

25 days annual leave plus 8 Bank Holidays, Contributory Pension scheme, Medical cash back plan, Group income protection, Life Assurance and free onsite car parking.


All qualified applicants will receive consideration for employment regardless of race, religion, age, sex, sexual orientation, gender identity, national origin, disability and any other protected characteristics under the Equality Act 2010.


Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • Sheffield, S9 1DZ: reliably commute or plan to relocate before starting work (required)

Experience:

- customer service: 1 year (preferred)

Work Location:
One location

Application deadline: 21/02/2023

Reference ID:
Customer Service Representative (Repairs and Capital)

  • Sheffield, Sheffield, United Kingdom CPG Consultants Full time

    We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and resolving inquiries or issues. This is a great opportunity for someone who enjoys helping others and has...


  • Sheffield, Sheffield, United Kingdom Trade Channel Partners Limited Full time

    We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their satisfaction.Duties: Assist customers with product information and pricing Provide accurate and efficient...


  • Sheffield, Sheffield, United Kingdom First Customer Contact Full time

    Who are we?First Rail is one of the UK's most experienced rail operators, carrying more than 345m passengers across our franchises (Great Western Railway, South Western Railway, and Avanti West Coast) and our open access operators (Hull Trains and Lumo). We operate all types of passenger railways - intercity, commuter, regional and sleeper services.We are...


  • Sheffield, Sheffield, United Kingdom First Customer Contact Ltd Full time

    Are you passionate about delivering excellent customer service? Are you looking for a new role where you can utilise your skills?The RoleAs one of our Customer Service Advisors specialising in customer contact via multiple channels, you will provide verbal and written support to customers' within agreed time scales and in an appropriate manner.Our advisors...


  • Sheffield, Sheffield, United Kingdom First Customer Contact Ltd Full time

    Who are we?First Rail is one of the UK's most experienced rail operators, carrying more than 345m passengers across our franchises (Great Western Railway, South Western Railway, and Avanti West Coast) and our open access operators (Hull Trains and Lumo). We operate all types of passenger railways - intercity, commuter, regional and sleeper services.We are...


  • Sheffield, Sheffield, United Kingdom CSP U.K. LTD Full time

    We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Representative. As a Customer Representative, you will be responsible for providing exceptional service to our customers and ensuring their needs are met.Duties: Communicate effectively with customers to understand their inquiries, concerns, and requests Provide...


  • Sheffield, Sheffield, United Kingdom ALPHAATOMIC LTD Full time

    As a Customer Representative, you will have the opportunity to assist customers, provide support, and ensure their overall satisfaction. Your ability to effectively communicate, analyse customer needs, and provide excellent service will contribute to the success of our company.Responsibilities: Communicate with customers in person to provide assistance and...


  • Sheffield, Sheffield, United Kingdom First Customer Contact Ltd Full time

    The Role Are you passionate about delivering excellent customer service?_We are looking for enthusiastic individuals to join our established team of Passenger Assist & Refunds You would be responsible for positively engaging with our customers, providing exceptional customer service. Building strong rapport with passengers, empathising and taking ownership...


  • Sheffield, Sheffield, United Kingdom Pippeta Full time

    Customer Care AdvisorIn this role you'll be talking to customers, fulfilling their need's and supporting other staff members to collate spreadsheets etc required to back up customer service. It's a great position for an ambitious person who's ready to help take our customer service to the next level.What we're looking for An ambitious gogetter. Making sure...


  • Sheffield, Sheffield, United Kingdom Raven Full time

    Seeking Ambitious and Driven Team Players for Top Customer Service Representative RolesAre you a highly motivated and competitive individual who thrives on providing exceptional customer experiences? We are actively looking for dynamic team players to join our elite team as Customer Service Representatives, here in Sheffield.About Us:At Raven, we believe in...


  • Sheffield, Sheffield, United Kingdom Foundever Full time

    Are you a customer service star?Are you a customer service star interested in saving customers and increasing your earnings potential? We offer a base pay rate of £11.44 per hour plus bonuses based on the number of customers you retain. Our top retention agents earn £200+ monthly in bonuses aloneBenefits Commission earnings of £200+ Monthly pay of £1859,...


  • Sheffield, Sheffield, United Kingdom Star People Full time

    Virtual Sales and Customer Insights Manager | Medical Devices Sheffield, Office based This is an exciting role for someone who is looking to break into the medical device sales environment; you will be responsible for maximising and promoting the sales of our client's portfolio through virtual and telephone sales. You would also look to maintain and grow...


  • Sheffield, Sheffield, United Kingdom Sibelco Green Solutions UK Limited Full time

    Role Purpose:Sibelco takes pride in working closely with our customers and gaining intimate knowledge of their needs and processes; drawing on our global resources and expertise to deliver solutions and real value for all end users of our products. As a Representative Customer Service you are a part of this.Being a Representative Customer Service at Sibelco...


  • Sheffield, Sheffield, United Kingdom William Hill Full time

    Location49 Laughton Rd, Dinnington, Sheffield S25 2PNSalary£10.50 per hour raising to £10.90 per hour on successful completion of probation period.Hours2- People don't just come here to place bets, they come for the experience. And you will be at the heart of it all.Careers in our shops are about much more than simply taking bets. Our colleagues are the...


  • Sheffield, Sheffield, United Kingdom ALPHAATOMIC LTD Full time

    Responsibilities: Communicate with customers in person to assist with inquiries, orders, and issue resolution. Analyse customer needs and recommend appropriate products or services. Provide excellent customer service by addressing customer concerns and resolving complaints. Up sell additional products or services to increase revenue Collaborate with the...


  • Sheffield, Sheffield, United Kingdom ALPHA MARKETING GROUP LTD Full time

    Responsibilities: Provide information about products and services Process orders, returns, and exchanges Perform data entry tasks accurately and efficiently Upsell products or services to increase revenue Maintain a high level of professionalism at all timesQualifications: Strong communication skills, both verbal and written Proficient in data entry with...


  • Sheffield, Sheffield, United Kingdom Rangz Limited Full time

    Overview:We are seeking a highly motivated and experienced Customer Service Supervisor to join our team. As a Customer Service Supervisor, you will be responsible for overseeing and managing our customer service team to ensure exceptional customer satisfaction. This is a full-time position with competitive pay and excellent benefits.Responsibilities: Analyze...


  • Sheffield, Sheffield, United Kingdom Comton Group Full time £32,000 - £35,000

    Field Sales Representative We have an exciting opportunity for a Field Sales Representative to join an independent UK based Stainless Steel stockholder who are expanding their operations within the South Yorkshire area. With significant growth within the North of the UK - our clients have decided to invest in a new distribution centre to service the area...


  • Sheffield, Sheffield, United Kingdom Force One Limited Full time

    Force One Limited have an exciting opportunity for a Field Sales Representative to join our growing team. This is a full-time role, based remotely/on the road however would be required to attend our office locations periodically. Salary dependent upon experience.Force One Ltd is a nationally recognised leader in the field of safe dig suction excavation...


  • Sheffield, Sheffield, United Kingdom Comton Group Full time

    Field Sales RepresentativeWe have an exciting opportunity for a Field Sales Representative to join an independent UK based Stainless Steel stockholder who are expanding their operations within the South Yorkshire area.With significant growth within the North of the UK - our clients have decided to invest in a new distribution centre to service the area more...