Customer Service Supervisor

1 week ago


Sheffield, Sheffield, United Kingdom Rangz Limited Full time

Overview:
We are seeking a highly motivated and experienced Customer Service Supervisor to join our team.

As a Customer Service Supervisor, you will be responsible for overseeing and managing our customer service team to ensure exceptional customer satisfaction.

This is a full-time position with competitive pay and excellent benefits.

Responsibilities:

  • Analyze customer service data to identify areas for improvement and implement strategies to enhance customer satisfaction
  • Supervise and train customer service representatives, providing guidance and support as needed
  • Monitor customer interactions to ensure quality service and adherence to company policies
  • Handle escalated customer inquiries or complaints, resolving issues in a timely and satisfactory manner
  • Multilingual skills (English and Spanish) are preferred to assist customers who speak different languages
  • Manage customer service metrics and performance indicators, providing regular reports to management
  • Foster a positive and collaborative work environment, promoting teamwork and professional development
  • Lead by example, demonstrating strong leadership skills and setting high standards for customer service excellence

Qualifications:

  • Previous experience in a supervisory role within a customer service department
  • Excellent communication skills, both verbal and written
  • Strong problemsolving abilities with the ability to think critically and make sound decisions
  • Multilingual skills (English and Spanish) are preferred but not required
  • Proficient in using customer service software systems and Microsoft Office Suite
  • Ability to effectively manage time, prioritize tasks, and meet deadlines
  • Demonstrated leadership skills with the ability to motivate and inspire a team


We offer competitive pay, comprehensive benefits package including health insurance, retirement plan options, paid time off, and opportunities for career advancement.


Salary:
£38,700.00 per year

Benefits:

  • Language training provided
  • UK visa sponsorship

Schedule:

  • Monday to Friday

Experience:

  • Retail sales: 1 year (preferred)
Customer Service: 1 year (preferred)

Work Location:
In person

Reference ID:
Rangs002

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