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IT Service Desk Supervisor
3 months ago
An opportunity has arisen for 1 x IT Service Desk Supervisor to work in in conjunction with the Trust's existing 1stand 2ndline support teams to provide and help support a 24x7x365 IT Service Desk cover.
The post-holders will provide technical support for all Trust sites.These include the existing campuses; namely:
Northern General Hospital, Royal Hallamshire Hospital, Jessop Wing, Charles Clifford Dental Hospital and Western Park Hospital as well as our community based sites.
Applicants must have knowledge and experience of Microsoft desktop and server environments along with Cisco networking technologies.Duties will include but are not restricted to:
Prioritise tasks and workload depending on the demands of the service with frontline call management always taking priority.
Provide guidance and mentor new team members to enable them to provide excellent technical and customer service skills.
Assist with the training of junior and new members of staff.
Perform tasks in accordance with the ITIL Service Management framework and the Departmental Service Code of Practice.
Ensure all mandatory training is completed in a timely manner and is kept up to date, this including Information Governance training.
Participate in STH mandatory training in line with Trust and local policies.
Must be capable of lifting PCs, printers and associated equipment into position. Must be able to physically manipulate equipment and cabling in awkward and confined spaces.
Contribute to a safe working environment by following Trust and local polices relating to Health and Safety.
You will be working for an organisation which values and respects all of its staff and the community it serves.
This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
The Informatics Directorate is responsible for developing the Trust's Information, Communication and Technology Strategy and for delivering the information systems development programme.
It also ensures the operation of secure and confidential systems, the provision of high quality information and records to support patient care, clinical governance and performance management.
The IT Services Department is part of the Informatics Directorate and is responsible for strategy, design, transition and operational management of the IT Portfolio in conjunction with other specialist areas of Informatics.
Supporting over 16,000 users across 5 hospitals and multiple sites across the region, the department operates within a Service Management Framework (ITIL) and has a number of mature service management processes in place which operate across the Departmental structure.
A Continual Service Improvement Programme is in place which aims to develop other ITIL processes and improve existing ones to ensure that the service delivered meets the business requirements of the Trust.
Please view the attached Job Description and Person Specification documents for full details regarding this post.