Service Desk Operations Manager
2 weeks ago
Certara is seeking a highly skilled and experienced Service Desk Manager to lead our IT service desk team in the EU/AP Regions. As a key member of our global IT organization, you will play a critical role in delivering exceptional services to our professional services, software, and corporate business units.
Responsibilities- Lead and manage the IT service desk team to ensure timely and effective resolution of technical issues.
- Develop and implement policies, procedures, and guidelines for the IT service desk, including incident management, problem management, and knowledge management.
- Collaborate with other IT teams and vendors to troubleshoot complex issues and deploy new solutions.
- Monitor and report on the performance of the IT service desk, using metrics such as customer satisfaction, resolution time, and first contact resolution.
- Ensure that the IT service desk adheres to best practices and standards of IT service management, such as ITIL.
- Bachelor's degree in computer science, information systems, or related field, or equivalent work experience.
- At least five years of experience in IT service desk management, preferably in a global or multi-site environment.
- Strong knowledge of IT service management frameworks, such as ITIL, and IT service desk tools, such as ServiceNow.
- Excellent communication, interpersonal, and leadership skills, with the ability to work effectively with diverse teams and customers.
- Strong problem-solving, analytical, and decision-making skills, with the ability to handle complex and ambiguous situations.
Certara offers a dynamic and global work environment, with opportunities for career growth and development. We are committed to fostering a culture of transparency, high performance, and diversity.
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IT Service Desk Manager
3 weeks ago
Sheffield, Sheffield, United Kingdom Recruit with Purpose Full time £42,500Job Summary: We are seeking an experienced IT Service Desk Manager to lead our team in delivering exceptional customer service and ensuring the effective operation of our IT service desk.About the Role: As IT Service Desk Manager, you will be responsible for overseeing the day-to-day operations of the IT service desk, managing a team of IT support staff, and...
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Service Desk Operations Manager
3 days ago
Sheffield, Sheffield, United Kingdom Certara Full timeOverviewCertara is seeking a highly skilled Service Desk Manager to lead our IT service desk team in the EU/AP Regions. As a key member of our global IT organization, you will be responsible for delivering exceptional services to our professional services, software, and corporate business units.ResponsibilitiesLead and manage the IT service desk team to...
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Service Desk Operations Manager
3 days ago
Sheffield, Sheffield, United Kingdom Certara Full timeOverviewCertara is seeking a highly skilled Service Desk Manager to lead our IT service desk team in the EU/AP Regions. As a key member of our global IT organization, you will be responsible for delivering exceptional services to our professional services, software, and corporate business units.ResponsibilitiesLead and manage the IT service desk team to...
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IT Service Desk Manager
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Sheffield, Sheffield, United Kingdom Recruit with Purpose Full time £42,500Job Summary: We are seeking an experienced IT Service Desk Manager to lead our team in delivering exceptional customer service and ensuring the effective operation of our IT service desk.About the Role: As IT Service Desk Manager, you will be responsible for overseeing the day-to-day operations of the service desk, managing a team of IT support staff, and...
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Global IT Service Desk Manager
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Sheffield, Sheffield, United Kingdom Certara Full timeAbout the RoleCertara is seeking a highly skilled and experienced Service Desk Manager to lead our global IT service desk operations in the EU/AP Regions. As a key member of our IT team, you will be responsible for overseeing the management and support of our service desk, ensuring that our team members have the resources and capabilities to perform at their...
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Global IT Service Desk Manager
3 weeks ago
Sheffield, Sheffield, United Kingdom Certara Full timeAbout the RoleCertara is seeking a highly skilled and experienced Service Desk Manager to lead our global IT service desk operations in the EU/AP Regions. As a key member of our IT team, you will be responsible for overseeing the management and support of our service desk, ensuring that our team members have the resources and capabilities to perform at their...
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IT Service Desk Manager
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IT Service Desk Manager
3 weeks ago
Sheffield, Sheffield, United Kingdom Recruit with Purpose Full timeAbout the RoleWe are seeking an experienced IT Service Desk Manager to join our team at Recruit with Purpose. As a key member of our organization, you will be responsible for leading the IT Service Desk team to deliver exceptional customer service and support.Key ResponsibilitiesOversee the effective operation of the IT service desk, managing a team of IT...
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Service Desk Manager
3 weeks ago
Sheffield, Sheffield, United Kingdom Certara Full timeAbout the RoleCertara is seeking a highly skilled and experienced Service Desk Manager to lead our global IT service desk operations in the EU/AP Regions. As a key member of our IT team, you will be responsible for overseeing the management and support of our service desk, ensuring that our team members have the resources and capabilities to perform at their...
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Service Desk Manager
3 weeks ago
Sheffield, Sheffield, United Kingdom Certara Full timeAbout the RoleCertara is seeking a highly skilled and experienced Service Desk Manager to lead our global IT service desk operations in the EU/AP Regions. As a key member of our IT team, you will be responsible for overseeing the management and support of our service desk, ensuring that our team members have the resources and capabilities to perform at their...
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Service Desk Operations Lead
1 month ago
Sheffield, Sheffield, United Kingdom Certara Full timeOverview Certara is a global leader in biosimulation and model-informed drug development, providing innovative solutions to pharmaceutical and biotechnology companies worldwide. Our IT department plays a crucial role in supporting our mission by delivering robust and exceptional services to our diverse teams across the globe. As a Service Desk Operations...
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Service Desk Operations Lead
3 weeks ago
Sheffield, Sheffield, United Kingdom Certara Full timeOverview Certara is a global leader in biosimulation and model-informed drug development, providing innovative solutions to pharmaceutical and biotechnology companies worldwide. Our IT department plays a crucial role in supporting our mission by delivering robust and exceptional services to our diverse teams across the globe. As a Service Desk Operations...
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Sheffield, Sheffield, United Kingdom Certara Full timeOverviewCertara is seeking a highly skilled Service Desk Manager to lead our IT service desk team in the EU/AP Regions. As a key member of our global IT organization, you will be responsible for delivering exceptional services to our professional services, software, and corporate business units.The successful candidate will have a proven track record of...
