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Sheffield, Sheffield, United Kingdom Certara Full timeJob SummaryAs a Service Desk Operations Manager, you will be responsible for leading and supervising the IT service desk team that provides technical support to employees and customers of a global organization. This role entails overseeing the provision of top-notch IT services, ensuring adherence to service level agreements, and driving initiatives aimed at...
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Sheffield, Sheffield, United Kingdom Certara Full timeJob SummaryIn this key leadership position at Certara, you will oversee the management and support of the IT service desk, ensuring that our global organization has access to robust and exceptional services in the EU/AP regions. With a focus on delivering high-quality IT solutions, you will lead a team of technology professionals in providing top-notch...
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Service Desk Support Specialist
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Sheffield, Sheffield, United Kingdom Sopra Banking Software Full timeJob Title: Service Desk Support SpecialistJob Summary: We are seeking a highly skilled Service Desk Support Specialist to join our team at Sopra Banking Software. As a Service Desk Support Specialist, you will be responsible for providing exceptional customer service and technical support to our internal and external customers.Main Responsibilities:Receive,...
IT Service Desk Manager
2 months ago
We are seeking an experienced IT Service Desk Manager to join our team at Recruit with Purpose. As a key member of our organization, you will be responsible for leading the IT Service Desk team to deliver exceptional customer service and support.
Key Responsibilities- Oversee the effective operation of the IT service desk, managing a team of IT support staff, to ensure high levels of performance and customer service.
- Create, implement, and monitor effective best-practice processes for IT services.
- Manage the IT Service Management tool and all IT processes.
- Turn business requirements and department objectives into KPIs and SLAs to ensure a high level of service and value.
- Analyse and report on performance data and trends.
To be successful in this role, you will need to have prior experience of ensuring the delivery of IT Service Desks and be ready to take on a lead role in Service Desk management.
What We OfferWe offer a competitive salary of up to £42,500 and a great benefits package. The position is hybrid and offers a great work-life balance.
