Service Desk Support Specialist
5 days ago
Job Title: Service Desk Support Specialist
Job Summary: We are seeking a highly skilled Service Desk Support Specialist to join our team at Sopra Banking Software. As a Service Desk Support Specialist, you will be responsible for providing exceptional customer service and technical support to our internal and external customers.
Main Responsibilities:
- Receive, record, and validate incidents, problems, and changes for our customers.
- Listen to customer concerns and understand the impact and severity of the issues they face.
- Progress incidents to a successful and timely resolution, via liaison with SBS personnel and customers.
- Provide regular internal management information as requested.
- Act as the conduit for general customer communication.
Requirements:
- Excellent customer service skills with the ability to establish rapport with internal and external customers.
- Ability to challenge process and suggest improvements.
- Willingness to develop skills within a team environment.
- Excellent Microsoft Office skills (Outlook, Word, and Excel).
- Flexibility of approach to deal with changing priorities and deadlines.
Additional Information: SBS is a certified Great Place to Work and offers a hybrid working model. We take pride in rewarding our colleagues through Summer parties, treat days in the offices, and a social budget for each department.
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