IT Service Desk Specialist

6 days ago


Sheffield, Sheffield, United Kingdom Auxilion Full time
About the Role

Auxilion is seeking a skilled IT Service Desk Analyst to join our team in Sheffield, UK. As a key member of our IT support team, you will be responsible for providing exceptional technical support to our clients, ensuring the smooth operation of their IT estate.

Key Responsibilities:

  • Logging, updating, and resolving Incidents and Requests in ServiceNow
  • Prioritizing and monitoring IT issues, ensuring they are resolved within agreed SLA's
  • Diagnosing and resolving IT issues, collaborating with 2nd line or other resolver teams
  • Creating knowledge articles and IT documentation
  • Providing excellent customer service and communication

Requirements:

  • Experience in a Service Desk Environment
  • Ability to diagnose and resolve hardware and software issues
  • Experience supporting 365 environments, including Office 365, MS Teams, SharePoint, Exchange
  • Excellent communication and problem-solving skills

About Auxilion:

Auxilion is a leading provider of IT outsourcing and IT managed service solutions. We offer a dynamic and supportive work environment, with opportunities for personal development and growth.



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