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Customer Service Officer

3 months ago

Bristol, Bristol, United Kingdom JUICE RECRUITMENT Full time

Juice Recruitment is excited to be working with a client based in Emersons Green with their search for a Customer Service Officer on a temporary basis, until the end of this year.

This opportunity is office based until training is completed. After this point you will be offered hybrid working.

Key Responsibilities:

  • The handle inbound and outbound calls.
  • Acting as 1st line support for users.
  • Supporting the Customer Service Team and the 2nd line technical team.
  • To monitor and ensure your caseload is managed within agreed parameters.
  • To ensure all assistance and advice provided is in line with company regulations.
  • Manage record reconciliation with other staff members and escalate any identified risks.
  • The ensure all records are up to date.
  • To monitor regulatory reporting to ensure any identified risks.
  • Ensure work is completed to internal procedures and FCA regulatory requirements
  • The ability to provide excellent customer service.
  • Effective communication skills both written and verbal.
  • The ability to prioritise and manage your workload.
  • The drive to gain knowledge and learn new skills.
  • The ability to build and maintain strong customer relationships.
  • The ability to articulate information clearly and concisely.
  • Motivated with excellent time management
  • Available immediately

Further details:

- _Monday to Friday_
  • No weekends
  • Hours: _8:30 17:00_
  • Hybrid working to be offered once training is complete.
  • Free onsite parking

Job Types:
Full-time, Temporary contract

Salary:
£10.25-£11.28 per hour

Schedule:

  • Monday to Friday

Work Location:
Hybrid remote in BRISTOL

Job Types:
Temporary contract, Temp to perm

Salary:
£10.25-£11.28 per hour

Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • Bristol, BS16: reliably commute or plan to relocate before starting work (required)

Education:

  • A-Level or equivalent (preferred)

Experience:

- customer service: 1 year (preferred)

Work Location:
One location