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EMEA OptiRun Service Manager
3 months ago
EMEA OptiRun Service Manager
Be part of something altogether life-changing
Working at Cytiva in the Life Sciences industry means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.
At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. With associates across 40 countries, Cytiva is a place where every day is a learning opportunity – so you can grow your career and expand your skills in the long term. Your health and wellbeing are important to us and together we will not compromise on safety in the workplace or the environment.
Cytiva is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we're pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.
What you'll do
- Lead the EMEA OptiRun Service team ensuring smooth execution of daily activities
- In partnership with Regional Service Managers and the Field Service teams, ensure that all aspects of Service management are correctly structured, appropriately measured and continually improved.
- Responsible for the setting of and monitoring of the appropriate KPI including but not limited to : Case & WO creation & closure, Customer responsiveness, Service revenue execution.
- Direct line responsibility for the positive leadership, development and growth of a diverse team of dedicated Installation Co-ordinators
- Responsible for maintaining a close operating relationship with the wider OPtiRun / Customer Care / Order management organisation
- Lead and cultivate a culture of integrity, transparency, diversity and inclusion.
- Ensure appropriate Specialist coverage across EMEA and highlight contingencies
- Ensure Service Max and related IT skills are maintained
- Through the application of DBS techniques drive a culture of continuous improvement and efficiency
- In conjunction with the Account Manager, Service Sales team and the Regional Service Managers support the Revenue and Profit objectives of the business.
- Promote a safe working environment and ensure compliance with applicable EHS policies and procedures
- Ensure continual adherence to the company's QMS
Who you are
- Bachelor's degree or equivalent study in Business / People / Process Management. Alternatively several years of customer service experience and team leadership/coach experience of diverse results oriented teams
- Exemplary people management & leadership skills as well as coaching & team building skills
- Demonstrable remote leadership skills
- Fluent in English paired up with passion and ability to work in a multi-culture working environment, additional language is a plus
- Valid driving licence and willingness to travel as needed
- Open-minded and able to work in a horizontal matrix organization
- Strong negotiation skills
- Strong influencing and persuading skills, ability to inspire and motivate others
At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering what's next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit
At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
