IT Operations Specialist

6 days ago

Little Chalfont, Buckinghamshire, United Kingdom Systematix Full time

About the Role

Systematix is seeking an experienced IT Operations Analyst to join our team in the South East England area. As an IT Operations Analyst, you will be responsible for providing support for our Executives and general IT Operations, including service desk, system administration, development, security, and support of all relevant IT infrastructure, systems, and applications.

About the Responsibilities

  • Provide user and administrative support for IT systems, applications, and infrastructure
  • Provide technical guidance to users and management for IT-related issues and queries
  • Perform maintenance and troubleshooting of all relevant hardware, software, and systems
  • Assist Manager/Supervisor in development of desktop support and local server systems strategy
  • Perform maintenance and troubleshooting of all relevant hardware and software
  • Implementation and support of network operating systems and services
  • Configuration, installation, and deployment of all PCs and PC-related peripherals
  • Configuration, installation, deployment, and support of desktop management suite
  • Supporting local manufacturing systems
  • Developing and maintaining appropriate desktop and server-related procedures and ensure these procedures are enforced
  • Developing and maintaining appropriate disaster recovery procedures
  • Developing a working knowledge of department-specific applications
  • Keeping abreast of technical aspects of PC-LAN computing environment
  • Providing project management for implementations and roll-outs
  • Providing Manager/Supervisor with equipment projections and assist with purchasing
  • Performing daily backup procedures as defined by technical leads
  • Identifying opportunities and recommend solutions for improving service, efficiency, and effectiveness
  • Performing system analysis and utilisation reports as required
  • Logging into and using telephone and computer-based Service Desk system to record all support activities

About the Qualifications

  • Associate's Degree in Information Technology (or equivalent)
  • Up-to-date professional IT certification
  • 4+ year experience of providing second-line end-user desktop support
  • 4+ year experience of PC applications/operating systems/hardware
  • Strong knowledge of IT hardware and associated peripherals
  • Excellent knowledge of Microsoft operating system and Office applications
  • Ability to use technical documentation and diagnostic tools to solve hardware and software problems
  • Ability to work as part of a team
  • Excellent judgment and strong analytical skills as well as follow-up and organizational skills
  • Strong written and verbal communication skills
  • Ability to perform risk assessments
  • Willing to provide out-of-hours support and coverage for National holidays

About the Contract

This is a 3-month rolling contract to be performed onsite at our client's location in the South East England area.

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