IT Operations Specialist

2 days ago

Little Chalfont, Buckinghamshire, United Kingdom Systematix Full time

About Systematix

Systematix is a leading provider of IT solutions and services, dedicated to helping organizations like yours achieve their goals through innovative technology.

About the Role

We are seeking an experienced IT Operations Specialist to join our team at our client's location in the South East England area. As an IT Operations Specialist, you will play a critical role in ensuring the smooth operation of our IT infrastructure and providing top-notch support to our users.

Key Responsibilities

  • Provide user and administrative support for IT systems, applications, and infrastructure
  • Provide technical guidance to users and management for IT-related issues and queries
  • Perform maintenance and troubleshooting of all relevant hardware, software, and systems
  • Assist in the development of desktop support and local server systems strategy
  • Perform maintenance and troubleshooting of all relevant hardware and software
  • Implement and support network operating systems and services
  • Configure, install, and deploy all PCs and PC-related peripherals
  • Configure, install, deploy, and support desktop management suites
  • Support local manufacturing systems
  • Develop and maintain appropriate desktop and server-related procedures and ensure these procedures are enforced
  • Develop and maintain appropriate disaster recovery procedures
  • Develop a working knowledge of department-specific applications
  • Keep abreast of technical aspects of PC-LAN computing environments
  • Provide project management for implementations and roll-outs
  • Provide manager/supervisor with equipment projections and assist with purchasing
  • Perform daily backup procedures as defined by technical leads
  • Identify opportunities and recommend solutions for improving service, efficiency, and effectiveness
  • Perform system analysis and utilization reports as required
  • Log into and use telephone and computer-based Service Desk systems to record all support activities

About the Qualifications

  • Associate's degree in Information Technology (or equivalent)
  • Up-to-date professional IT certification
  • 4+ years of experience providing second-line end-user desktop support
  • 4+ years of experience with PC applications, operating systems, and hardware
  • Strong knowledge of IT hardware and associated peripherals
  • Excellent knowledge of Microsoft operating systems and Office applications
  • Ability to use technical documentation and diagnostic tools to solve hardware and software problems
  • Ability to work as part of a team
  • Excellent judgment and strong analytical skills as well as follow-up and organizational skills
  • Strong written and verbal communication skills
  • Ability to perform risk assessments
  • Willingness to provide out-of-hours support and coverage for national holidays

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