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Customer Service Coordinator
3 months ago
Role Overview:
In a Nutshell
We have an exciting opportunity for a Customer Services Coordinator to join our team in Vistry Cotswolds at our Bishop's Cleeve office in Cheltenham.
You will deal with customer concerns received by telephone or written communication and co-ordinate and administer all activities in a timely and professional manner, delivering the Vistry commitment to the customer journey.
We are pleased to say, this role can accommodate agile working arrangements.Let's cut to the chase, what's in it for you
- Competitive basic salary and annual bonus
- Agile working arrangements possible for this role
- 28 days annual leave plus bank holidays, and the option to buy up to 5 days per annum
- Private Healthcare
- Company contributory pension scheme
- Life assurance 4 x your annual salary
- Sharesave scheme
- Cycle to work scheme up to £3000
- Support with a professional membership
- Denplan, GymFlex and many more
In return, what we would like from you
- Behave in line with our company values
- Integrity, Caring and Quality
- Previous experience working within a similar environment.
- Good understanding of Microsoft Office, Excel, Outlook
- Ability to handle complaints and difficult situations.
- A calm and cheery personality
- Patience and calmness under pressure
- Good planning and organisations skills
- Problem solving and decisionmaking skills.
- A polite, tactful, and assertive attitude
- Excellent communications skills
- Good team working skills.
- A commitment to work as required to meet the needs of the business
- Experience working for a residential house builder ideally within the customer facing environment.
- An understanding of building regulations and legal obligations.
- A good understanding of written English Grammar
More about the Customer Service Coordinator role
- To address and respond to customer issues in a prompt and organised way.
- To deliver an excellent customer service, understanding and empathy to our customers
- To liaise with internal departments and form excellent working relationships as part of the larger team.
- To communicate effectively and regularly with colleagues and management
- Issue instructions to Subcontractors and follow up to ensure prompt resolution.
- Follow up all outstanding remedial works and take appropriate action to ensure works wherever possible are completed within a 28day period.
- Keep our database system up to date at all times.
- Attend occasional meetings held at site.
- Carry out general administrative duties to include reporting, loading defect lists and contra charge admin.
- Work directly with the office manager to ensure our KPI's are in line with company guidelines.
- To positively affect HBF survey responses.
- Learn and at all times adhere to the company Health and Safety requirements.
