Service Operations Coordinator

2 months ago


Cheltenham, Gloucestershire, United Kingdom Spirax-Sarco Engineering Full time

Job Summary:

The Service Operations Planner will play a key role in the continued growth and success of the Service department at Spirax-Sarco Engineering. This position will be responsible for facilitating the service contract delivery process, including managing contracts to support customer satisfaction.

Key Responsibilities:

  • Coordinate Service Engineers in a designated area to ensure effective management of resources and maximize time on site.
  • Utilize the service diary to schedule service visits and communicate with Service Engineers, liaising with other colleagues as needed.
  • Record and monitor consumable and chemical usage to ensure timely availability and payment.
  • Work with Service Engineers to ensure they are briefed and correct reporting is carried out.
  • Undertake root cause analysis and recommend continuous improvement activities.
  • Coordinate reactive customer visits, including 24-hour priority response, commissioning survey, and audit requests.

Requirements:

  • A proven ability to achieve KPIs and targets.
  • Familiarity with scheduling workloads, balancing capacity and demand.

What We Offer:

  • A competitive salary and discretionary bonus.
  • Flexible working and excellent benefits, including 27 days holiday allowance, comprehensive private healthcare, enhanced pension plan, life assurance, and more.

About Us:

Spirax-Sarco Engineering is a global leader in the supply of engineered solutions for the design, provision, and maintenance of efficient industrial and commercial steam systems. We are a FTSE100 and FTSE4Good multi-national industrial engineering Group with expertise in the control and management of steam, electric thermal solutions, peristaltic pumping, and associated fluid technologies.

We are passionate about creating inclusive and equitable working cultures where everyone can be themselves and achieve their full potential. We offer a range of additional support and benefits through our Everyone is Included Group Inclusion Plan, including gender-neutral parental leave, 15 days of extra paid caregiver leave, and more.



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