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Customer Support Agent

3 months ago

Birmingham, Birmingham, United Kingdom Dankybit. Full time

Job Overview:

Key Responsibilities:

  • Investigate and resolve customer issues, escalating them to the appropriate department when necessary
  • Document all customer interactions in a clear and concise manner
  • Maintain a thorough knowledge of the company's products and services
  • Continuously seek ways to improve customer satisfaction and resolve customer issues more efficiently
  • Keep uptodate with industry trends and developments to provide the best possible customer service
  • Collaborate with the rest of the customer support team to ensure a consistent level of service for all customers

Requirements:

  • Excellent verbal and written communication skills
  • Ability to multitask and prioritize effectively
  • Strong problemsolving skills and the ability to think on your feet
  • Empathy and patience when dealing with difficult customers
  • Ability to work well under pressure and handle highvolume workloads
We are an equal opportunity employer and welcome applicants from diverse backgrounds.

If you are passionate about providing excellent customer service and want to work in a fast-paced, dynamic environment, we would love to hear from you.