Customs Brokerage Lead Agent
3 days ago
At Expeditors, we are seeking a highly skilled and experienced Customs Brokerage Lead Agent to join our team. As a key member of our Customs Brokerage Department, you will play a critical role in ensuring the smooth and timely movement of freight while providing exceptional customer service.
Key Responsibilities:- Assist Manager and Supervisor with all aspects of the Customs brokerage Department.
- Ensure proper and timely clearance process flow.
- Ensure all customers standard operating procedures are followed as per the SOP.
- Monitor shipment reports to ensure total customer satisfaction.
- Support the Supervisor in allocating workloads, monitoring workboards, and ensuring internal KPI's are met.
- Build and maintain strong relationships with customers and governmental Customs organizations.
- Assist the manager and supervisor in responding to requests for information and with market competitive pricing matching the scope of service required by the customer.
- Assist in retention calls and complete customer reviews with regular customers to document in the CRM.
- Monitor customs refunds by customs authorities utilizing BNP report where needed.
- Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.
- Be a guide for the team - mentor agents and ensure that positive attitude is maintained within the team.
- Allocate workloads within team to ensure smooth operations during peak activity or staff absence.
- Promote productivity tools within the team (e.g., using customsware, invoice processing, expo customs).
- Be continuously open and positive to implementing new system changes and enhancements with your team.
- Exceptional Customer Service: Exceeds customer expectations by anticipating, understanding, and meeting needs.
- Job Execution: Consistently completes quality work that matches job expectations.
- Reliability: Consistently meets deadlines and is punctual.
- Collaboration: Displays a willingness to aid and assist others to the benefit of the company and/or customers.
- Communication: Effectively listens to others and communicates in a professional manner.
- Culture: Exhibits and promotes the company's 10 cultural attributes.
- Personal Growth and Development: Participates in training and completes required training in a timely manner.
- Timely and Accurate Shipment Processing: Ensures smooth and timely freight process flow according to Expeditors' operational procedures.
- Timely and Accurate Data Entry: Ensures accurate and timely data entry into our operational systems.
- Timely and Accurate Billing and Accounting: Invoices customers the expected charges timely and accurately.
- Good knowledge of customs brokerage process, customs legislation, and ocean, road, and air documentation process.
- Effective interpersonal skills and a pro-active approach.
- Strong organizational and computer skills, including MS Excel and MS Word.
- Fluent in English.
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Customs Brokerage Lead Agent
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Birmingham, Birmingham, United Kingdom Expeditors Full timeJob Title: Customs Brokerage Lead AgentExpeditors is seeking a highly skilled Customs Brokerage Lead Agent to join our team. As a key member of our Customs Brokerage Department, you will be responsible for ensuring the smooth and timely movement of freight while providing exceptional customer service.Key Responsibilities:Ensure compliance with customs...
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Birmingham, Birmingham, United Kingdom Expeditors Full timeJob Title: Customs Brokerage Lead AgentExpeditors is seeking a highly skilled Customs Brokerage Lead Agent to join our team. As a key member of our Customs Brokerage Department, you will play a critical role in ensuring the smooth and timely movement of freight while providing exceptional customer service.Key Responsibilities:Ensure compliance with customs...
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Birmingham, Birmingham, United Kingdom Expeditors Full timeJob Title: Customs Brokerage Lead AgentExpeditors is seeking a highly skilled Customs Brokerage Lead Agent to join our team. As a key member of our Customs Brokerage Department, you will play a critical role in ensuring the smooth and timely movement of freight while providing exceptional customer service.Key Responsibilities:Ensure compliance with customs...
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Birmingham, Birmingham, United Kingdom Expeditors Full timeJob DescriptionAs a Customs Brokerage Lead Agent at Expeditors, you will play a critical role in ensuring the smooth and timely movement of freight while providing exceptional customer service. Your responsibilities will include assisting the Manager and Supervisor with all aspects of the Customs brokerage Department, ensuring compliance with customs...
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