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Customs Brokerage Lead Agent

2 months ago

Birmingham, Birmingham, United Kingdom Expeditors Full time
Job Title: Customs Brokerage Lead Agent

At Expeditors, we are seeking a highly skilled and experienced Customs Brokerage Lead Agent to join our team. As a key member of our Customs Brokerage Department, you will play a critical role in ensuring the smooth and timely movement of freight while providing exceptional customer service.

Key Responsibilities:
  • Assist Manager and Supervisor with all aspects of the Customs brokerage Department.
  • Ensure proper and timely clearance process flow.
  • Ensure all customers standard operating procedures are followed as per the SOP.
  • Monitor shipment reports to ensure total customer satisfaction.
  • Support the Supervisor in allocating workloads, monitoring workboards, and ensuring internal KPI's are met.
  • Build and maintain strong relationships with customers and governmental Customs organizations.
  • Assist the manager and supervisor in responding to requests for information and with market competitive pricing matching the scope of service required by the customer.
  • Assist in retention calls and complete customer reviews with regular customers to document in the CRM.
  • Monitor customs refunds by customs authorities utilizing BNP report where needed.
  • Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.
  • Be a guide for the team - mentor agents and ensure that positive attitude is maintained within the team.
  • Allocate workloads within team to ensure smooth operations during peak activity or staff absence.
  • Promote productivity tools within the team (e.g., using customsware, invoice processing, expo customs).
  • Be continuously open and positive to implementing new system changes and enhancements with your team.
Core Competencies:
  • Exceptional Customer Service: Exceeds customer expectations by anticipating, understanding, and meeting needs.
  • Job Execution: Consistently completes quality work that matches job expectations.
  • Reliability: Consistently meets deadlines and is punctual.
  • Collaboration: Displays a willingness to aid and assist others to the benefit of the company and/or customers.
  • Communication: Effectively listens to others and communicates in a professional manner.
  • Culture: Exhibits and promotes the company's 10 cultural attributes.
  • Personal Growth and Development: Participates in training and completes required training in a timely manner.
Product Agent Core Competencies:
  • Timely and Accurate Shipment Processing: Ensures smooth and timely freight process flow according to Expeditors' operational procedures.
  • Timely and Accurate Data Entry: Ensures accurate and timely data entry into our operational systems.
  • Timely and Accurate Billing and Accounting: Invoices customers the expected charges timely and accurately.
Qualifications:
  • Good knowledge of customs brokerage process, customs legislation, and ocean, road, and air documentation process.
  • Effective interpersonal skills and a pro-active approach.
  • Strong organizational and computer skills, including MS Excel and MS Word.
  • Fluent in English.