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Temporary Customer Service Advisor

4 months ago

Stretford, Trafford, United Kingdom Page Personnel Sales Full time

About Our Client

Our client is one of the largest and leading not for profit businesses and they are looking for an experienced Temporary Customer Service Advisor to join their Stretford team on a 3 month temporary basis. This role has the opportunity to become permanent.

Job Description

As a Temporary Customer Service Advisor you will:

  • Liaising with customers effectively to provide high levels of customer satisfaction and commercial success
  • Providing product knowledge and support to field based colleagues and support teams
  • Managing the effective delivery of customers material order requirements
  • Collating and co-ordinating van stock deliveries to ensure no deliveries are missed and all colleagues on each run receive their deliveries when expected.
  • Answering incoming telephone calls, maintaining excellent customer service whilst dealing/resolving all issues.
  • Ensuring delivery dates and times are recorded accurately
  • Prioritise and plan for any responsive colleague orders/collections.
  • Ascertaining effectiveness of van stock deliveries, time's deliveries and void deliveries are met.
  • Liaising with the planning teams for colleague holidays and sickness
  • Processing orders by colleague by sending purchase orders to suppliers

The Successful Applicant

To be successful in this role you will:

  • Experience of dealing with customers
  • Experience in using warehouse based stock system
  • Excellent customer service skills
  • Industry product knowledge
  • Use of full range of Microsoft Office
  • Ability to complete tasks in an accurate and timely manner when working under pressure
  • Attention to detail
  • Good interpersonal skills
  • Effective liaison with staff/other stakeholders to give information/find information/resolve problems
  • Organisation and ability to time-manage work load

What's on Offer

To be successful in this role:

  • 3 month temporary role with the possibility of being made perm
  • Weekly pay
  • Immediate start
  • Mon - Fri working patterns
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