Customer Services Manager

1 week ago


West Malling, Kent, United Kingdom Netbox Recruitment Full time
**Customer Service Manager
Up to £32,500 (dependent on experience)
Permanent role
Hybrid role - Kings Hill office and working from home / remote
Monday to Friday - 35 hour week - 9am-5pm
6 weeks holiday plus bank holidays

Generous pension scheme (up to 11% employer contribution), Private Health care cover, enhanced maternity and paternity and health cash plan scheme**This Customer Service Manager role is managing a varied (in ages, longevity within the role and personalities) team of 10 who are all very passionate and committed to what they, and the company, do.

This Customer Service Manager role will suit someone whohas excellent people management skills and the ability to allocate and monitor a continually busy flow of work within a highly successful company who offer an excellent benefits package and friendly work environment.


The duties for this Customer Service Manager role will include but not be limited to:

  • Leading, motivating and managing the team on a daily basis
  • Managing and distributing the workload to the team
  • Investigating, actioning and responding to escalated and complex customer enquiries
  • Representing the team in a number of internal and external client meetings as required
  • Identifying and recommending actions to enhance the standards and systems required to continually improve customer service
  • Leading and participating in the performance management system
  • Holding regular monthly onetoones and annual appraisals


The closing date for this role is Friday 10th March 2023 at 2pm with interviews to take place from the following week onwards.


Netbox Recruitment are an equal opportunities employer acting as a recruitment agency for the attraction and selection of talented individuals for this position.



  • West Malling, Kent, United Kingdom Commercial Services Group Full time

    Customer Service LeadFrom £29,200paHybrid/Kings Hill, KentLASER Energy are looking for a dedicated individual with a customer-focused mindset to join their fast-paced team.In return we will offer you - 25 days holiday, plus bank holidays Never work a birthday again You receive an extra day off for it to enjoy however you wish Generous discount scheme,...


  • West Malling, Kent, United Kingdom Commercial Services Group Full time

    Customer Service Advisorfrom £24,000paHybrid/Kings Hill, KentWe are currently recruiting for a proactive Customer Service Advisor to join LASER Energy, part of the Commercial Services Group.This is an exciting opportunity for a confident individual with a customer focused mindset that thrives in a fast paced work environment.In return we will offer you- 25...


  • West Malling, Kent, United Kingdom Fawkes and Reece Full time

    My client are a high end residential developer based in West Malling who are currently looking for a Customer Service Coordinator to join their team for a head office based role.Do you have experience within customer care in housing?Do you thrive in a fast paced environment?Do you have good knowledge of the new build property & defects?Day to day duties:...


  • West Malling, Kent, United Kingdom Huntress Full time

    Customer Service Representative - 1 year Fixed Contract.Location Kings Hill, West Malling.Hours Mon to Fri, 9am5pm. (No Weekends)Salary- £23,027.Hybrid is Available.Start ASAP.Our client is looking to recruit a confident and extroverted customer service advisor with strong customer service experience to their team on a temporary contractKey responsibilities...


  • West Malling, Kent, United Kingdom Commercial Services Group Full time

    Service & Sales Advisor£23,000paHybrid/Kings Hill, KentDo you have previous administration experience within a fast-paced commercial environment, and particularly strong Microsoft Excel skills? Are you a confident communicator with outstanding customer service skills? If so, we have a fantastic opportunity for you.Due to an increased workload, Landscape...


  • West Malling, Kent, United Kingdom Teledyne FLIR Full time

    Be visionaryTeledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas...


  • West Malling, Kent, United Kingdom PDR Solutions Full time

    Do you have recent experience of dealing with HNW Customers?Can you demostrate account management and accurate record keeping?If so then we would like to hear from you.Our client, a unique financial services organisation, are looking for aCustomer Service Representativeto join their growingCorporate and Private Clientteam.Working closely with a team of...


  • West Malling, Kent, United Kingdom Trooli Full time

    About you: Are you an ambitious individual with a remarkable ability to focus on and surpass targets? With an excellent attention to detail, you ensure that no component of the service activation process is overlooked, contributing to flawless execution and outstanding service delivery. Your strong motivational skills empower you to lead teams effectively,...


  • West Malling, Kent, United Kingdom Lynx Employment Services Ltd Full time

    Lynx Employment Services are a professional recruitment company based in Attercliffe. Established in 2001, we have provided temporary and permanent staff to many different public and private companies.We are recruiting on behalf of our client who is looking to recruit a Facilities Service Administrator to contribute to the effective and efficient operation...


  • West Malling, Kent, United Kingdom Page Personnel Finance Full time

    This role delivers administrative and operational support to ensure efficient and smooth workflow within the department.Client DetailsMy client is a well established business within luxury goods and is seeking an experienced service administrator to join their busy teamDescriptionThe key responsibilities would include: Monitors workflow and job progression...

  • HR Advisor

    1 week ago


    West Malling, Kent, United Kingdom Commercial Services Group Full time

    HR Advisor (up to £30,000pa)Part of the Commercial Services Group, HR Connect have an enviable history of success and are an award-winning HR services delivery team. The services we provide range from specialist education recruitment services and DBS services through to an Occupational Health Division, our team are focused on providing outstanding customer...


  • West Malling, Kent, United Kingdom Commercial Services Group Full time

    Bureau Analytics Lead (from £29,400pa)LASER Energy (Hybrid/Kings Hill, Kent)About Commercial Services GroupLASER Energy is part of Commercial Services Group (CSG), one of the largest providers of public sector and education procurement services globally, with revenues of c£500M, 1800 staff and six trading divisions: Global Education Supplies, Procurement,...

  • HR Consultant

    1 week ago


    West Malling, Kent, United Kingdom Commercial Services Group Full time

    HR Consultant (up to £40,000pa)Kings Hill, Kent/HybridPart of the Commercial Services Group, HR Connect have an enviable history of success and are an award-winning HR services delivery team. The services we provide range from specialist education recruitment services and DBS services through to an Occupational Health Division, our team are focused on...

  • HR Consultant

    1 week ago


    West Malling, Kent, United Kingdom Commercial Services Group Full time

    HR Consultant (up to £40,000pa DOE)HRConnect (Kings Hill, Kent/Hybrid)Part of the Commercial Services Group, HR Connect have an enviable history of success and are an award-winning HR services delivery team. The services we provide range from specialist education recruitment services and DBS services through to an Occupational Health Division, our team are...


  • West Malling, Kent, United Kingdom Commercial Services Group Full time

    Contract Support Administrator (£22,000 to £25,000pa)Landscape Services (Hybrid/Ashford or Kings Hill, Kent)About Commercial Services GroupCommercial Services Group (CSG) is one of the largest providers of public sector and education procurement services globally, with revenues of c£500M, 1800 staff and six trading divisions: Global Education Supplies,...


  • West Malling, Kent, United Kingdom Commercial Services Group Full time

    Commercial Services Group is recruiting for a Schools Application Support Officer on behalf of Cantium Business Solutions, which is part of Commercial Services Group.Salary: £24,500 per annumBrand: Cantium Business SolutionsLocation: Kings Hill (Hybrid working)The RoleDo you currently work in a school with SIMS, Arbor or Bromcom as your Management...


  • West Malling, Kent, United Kingdom Orbit Group Full time

    Orbit is a fantastic business and one that's really going places.Orbit was formed in 1967 with the aim of providing good-quality housing for people who would otherwise not be able to afford to buy their own home.Over 50 years later, we're one of the leading housing providers in the UK. Our services have diversified, our housing portfolio has expanded, and...


  • West Malling, Kent, United Kingdom Commercial Services Group Full time

    UP TO £40,000About Commercial Services GroupCommercial Services Group (CSG) is one of the largest providers of public sector and education procurement services globally, with revenues of c£500M, 1800 staff and six trading divisions: Global Education Supplies, Procurement, Energy & Carbon, Community Services, Professional Services and People Services.Wholly...

  • Account Specialist

    1 week ago


    West Malling, Kent, United Kingdom Commercial Services Group Full time

    Account Specialist£25,000paHybrid/Kings Hill, KentAre you a self-motivated and pro-active individual with a keen interest in sales? KCS Procurement Services are currently looking for an Account Specialist to join their team. This is an exciting opportunity for a confident individual with a customer focused mindset that thrives in a fast paced work...

  • Account Specialist

    1 week ago


    West Malling, Kent, United Kingdom Commercial Services Group Full time

    Account Specialist£25,000paHybrid/Kings Hill, KentAre you a self-motivated and pro-active individual with a keen interest in sales? Procurement Services are currently looking for an Account Specialist to join their team. This is an exciting opportunity for a confident individual with a customer focused mindset that thrives in a fast paced work...