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Customer Service Advisor
6 days ago
Customer Service Advisor
from £24,000pa
Hybrid/Kings Hill, Kent
We are currently recruiting for a proactive Customer Service Advisor to join LASER Energy, part of the Commercial Services Group.
This is an exciting opportunity for a confident individual with a customer focused mindset that thrives in a fast paced work environment.
In return we will offer you-
- 25 days holiday, plus bank holidays
- Never work a birthday again You receive an extra day off for it to enjoy however you wish
- Generous discount scheme, including gym and retail.
- Life assurance cover
- Health cash plan initiative
- A culture of progression and development
- Plus many more perks
Key duties
- Use excellent communication skills to build a strong rapport and trust with customers, assessing their needs and requirements to achieve satisfaction
- Develop your knowledge and understanding of the Energy industry to become an industry expert and progress internally
- Work closely and proactively communicate with the billing and portfolio assistants to ensure that KPIs are achieved each month for your customers
- Log all queries that are unable to be resolved in first response
What we need from you -
- Strong customer service and phone contact handling skills
- A detailed understanding of the Energy Industry is desirable, but not essential
- Experience in meeting and exceeding KPI's
- Proven experience of working within a team and developing internal relationships
- Using problem solving skills to resolve customer queries
About LASER Energy
This role sits within LASER, our well-established and reputable brand, which forms part of the Energy & Carbon Division.
Over the years, LASER have grown considerably in an organic nature and have a solid, established customer base in excess of 200 customers.
Building on that base we are embarking on a growth journey with a focus on helping our customers decarbonise their estates and operations.
About Commercial Services Group
Commercial Services Group (CSG) is one of the largest providers of public sector and education procurement and support services globally, with revenues of c£600M, 1,800 staff across 25 trading brands, providing services ranging from: HR Services, IT Services, Energy, Education Resources, Procurement and many more.
Wholly owned by Kent County Council, CSG supports over 15,000 customers in 86 countries and collaborates with a supply chain of c1,000 suppliers.
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