Sales Support Administrator
1 week ago
25k -27k
Are you looking for an exciting new role?Do you have excellent experience in Customer Service andAdministration? If so, please apply now.
You will beworking within the IT sector, in a dynamic well-establishedbusiness within a short distance of West Malling, my client pridesitself on excellent customer service, fast response times, andflexibility in customer offering.
The idealcandidate would be a reliable and friendly member of the office whois willing to join a high-performing and structured team.
- Answering telephone enquiries
- UK andExport
- Responding to Customer Emails
- UK andExport
- Daily/Weekly/Monthly reporting toCustomers
- Creating new customer accounts
- UK andExport
- Processing quotes and orders on the ITSystem
- Part identification using externalwebsites/spreadsheets
- Check part number suppression'son external websites
- Identify part lead times andconfirm with the customer
- Releasing pick tickets andcheckback orders
- Raising commercial invoices fordispatch
- Part ship and contact customers when stock isbooked in
- Downloading spare guides asrequired
- Monitoring service repairs
- Dealingwith service queries
- Advising customers of warrantyinvalidation's
- Contact Service customers requestingpart authorisation, obtaining service
Service supportresponsibilities
- Account management for servicecustomers
- Service support for partners
- Ensuring a smooth flow of work through the workshop
- Obtaining Purchase Order numbers for repairs
- Monitoringstatuses of repairs
- Responding to newcustomers
- Ensuring correct invoicing onrepairs
- Liaising with Purchasing for timely delivery ofparts
- Liaising with customers regarding receipt andreturn of units
- Supporting the effort to reach servicerevenue targets
Qualifications andSkills:
- IT literate (Word, Excel)
- Goodorganisational skills
- Good telephone manner
- Good attention to detail
- Conscientious with a strongsense of quality
- Strong customer focus
- Ability to work and take instruction from Managers but also towork
- Selfmotivating with theability to prioritise own workload
At KHR wetake care to ensure that you are represented as well as possible soit is worth checking your CV for layout, spelling and grammar aswell as making sure it is up to date before you submit.
If you feelyou need to highlight particular qualifications, skills or relevantexperience with regards to a specific role then please add a coverletter or a preface page.
This does not need to be formatted in thesame manner. In addition, if your CV is heavy with graphics etc,please could you also submit a "clean" copy in Word. Thankyou.KH Recruitment Ltd is acting as anEmployment Agency in relation to this vacancy.
KHR - RecruitmentSpecialists is a trading name of KH Recruitment Ltd Keep in touchwith us online for job alerts, industry updates andmarket...
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