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Learner Engagement Officer

2 months ago

London, Greater London, United Kingdom Supporting Education Group Full time

The LMP Group consists of 3 distinct companies all sharing a common goal: to ignite ambition. LMP is dedicated to creating opportunities and driving social change throughout the UK, with a focus on education and social impact. By collaborating, they aim to foster positive and sustainable development.

The group comprises of Let Me Play Ltd. (trading as LMP Education), Inspire ATA Ltd., and LMP Action C.I.C. These companies cater to schools, businesses, and individuals nationwide, offering various programs such as apprenticeships, traineeships, employability initiatives, adult education, alternative education, enrichment programs, and holiday camps. Let Me Play, established in 2004, has a team of over 180 employees across the UK.

Driven by a commitment to excellence, the group has been recognized with prestigious awards in the industry. Their mission is to consistently deliver top-notch skills training and development for learners and organizations. Notably, they have recently received the Best Companies 2 Star 'Outstanding to work for' award for 2022, as well as being ranked among the Top 100 mid-sized companies and Top 50 mid-sized companies to work for in the UK and London, respectively. They are also recognized as one of the top 3 Education & Training providers in the UK.

Responsibilities (an illustrative list of tasks):

  • Administrative & Strategy
    • Conduct initial assessments on learners for appropriate guidance.
    • Ensure learner eligibility and completion of onboarding paperwork.
    • Maintain precise learner records for audits and quality control.
    • Generate detailed reports for stakeholders and partners as requested.
    • Monitor and report on learner progress and outcomes.
  • Coaching & Collaboration
    • Provide a superior experience for potential learners.
    • Collaborate with managers to achieve set targets.
    • Adapt to changes in contract requirements.
    • Enhance sales opportunities by leveraging a deep understanding of products and services.
    • Support the transition of learners into operational delivery.
    • Collect and implement feedback for continuous quality improvement.
    • Assist in learner progression and employment support.
    • Maintain strong relationships with delivery teams for successful outcomes.
  • Required Qualifications
    • Level 2 functional skills in English, Math, and ICT.
  • Experience
    • Engaging with learners through friendly and professional communication.
    • Demonstrated success in stakeholder engagement and target achievement.
    • Proficiency in IT and quality assurance processes.
  • Knowledge & Skills
    • Detailed understanding of Employability Programs and funding regulations.
    • Ability to deliver engaging presentations and maintain high levels of customer satisfaction.
    • Excellent communication and organizational skills.
    • Ability to forecast and exceed targets with effective stakeholder management.

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