Customer Relations Executive Hybrid

2 weeks ago


Chester, Cheshire, United Kingdom Reed Business Support Full time

Customer & Owner Relations Specialist - Chester/Hybrid - £21,000 basic/£23,400 OTE
Are you an experienced call centre professional who puts the customer at the heart of everything you do?
Do not miss this is a fantastic opportunity to join one of the Sunday Times Top 100 companies to work for in the UK, at their prestigious Head Office in Chester city centre

WHAT YOU'LL BE DOING

  • Responding to and successfully resolving customer and owner complaints within agreed service level targets
  • Quickly investigating and understanding issues or complaints and coming up with a solution which is acceptable to all parties
  • Maintaining thorough and detailed written records of all issues or complaints
  • Proactively identifying potential issues and resolving these quickly to minimise impact
  • Escalating any urgent/ highpriority issues/complaints in line with company policies
  • Providing a professional and compassionate service that converts potential complainants into advocates for the brand

ABOUT YOU
You will receive comprehensive and training and full support as part of your on-boarding journey.

You will already be passionate about customer care, and an expert at building rapport, as well as having the following:

  • Previous experience in a customerfacing customer service role in a contact centre environment
  • Strong negotiation skills and a commercial mindset
  • Excellent communication skills
  • Conflict resolution experience
  • Experience of working in the travel sector (desired, but not essential)
  • Complaint handling experience

THE REWARDS


This company offers fantastic perks and rewards, as well as a lovely culture where your hard work will be recognised.

Here are just some of the benefits you can expect:

  • Annual salary of up to £21,000 per annum plus OTE of £200 per month/an extra £2,400 per annum
  • Fantastic career progression and opportunities to shine
  • 33 days annual leave including bank holidays plus an additional day off for your Birthday
  • Two volunteering days per year (to spend on a cause close to your heart)
  • A flexible hybridworking policy
  • An enhanced maternity and paternity policy
  • Unrivalled personal development
  • Study support for additional qualifications, courses and accreditations
  • Numerous wellbeing initiatives
  • Onsite gym
  • Regular social events including monthly team outings, end of year party plus our infamous bring your dog to work day
  • Unique company culture within one of the company's most dynamic and sociable teams


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