Senior Customer Service Specialist

2 weeks ago

Chester, Cheshire, United Kingdom Bristol-Myers Squibb Full time

Working with Us
Challenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department.

From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it.

You'll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity.

Take your career farther than you thought possible.

What we can offer:

  • Hybrid working policy 50% home/office.
  • Flexible working flexible start and finish times.
  • 26 days holiday plus bank holidays.
  • Career and qualifications support.
  • Modern office building with various onsite benefits (inc. onsite parking).

Position Purpose

  • Provide frontline customer service to ensure treatment availability in the shortest time span on the local market and its patients.
  • Understand market demands and ascertain system generated warnings on unusual order patterns.
  • Interface with customers to receive and process orders whilst adhering to SOX/Audit.
  • Investigate and resolve customer issues with complete professionalism.
  • Understand policies around order management and execute in compliance with Global Distribution Practices (GDP)
  • Escalate to Manager any complex enquiry /complaint and collaborate on solution.

Key Responsibilities

  • Excellent Customer Service skills, proactive approach informing customers of any orders issues.
  • Responsible for execution of daytoday activities related to Order Management on a rotational basis.
  • Understand policies around order management and customer inquiries processes, and execute in compliance with Global distribution Practices (GDP)
  • Have an understanding of company systems, procedures, policies and controls, information sources and analytical techniques.
  • Receive orders and enter them into SAP through IOCR software, within timely manner after performing validations on order following defined business rules.
  • Master the quality complaint procedure and adverse event as defined per SOP.
  • Act swiftly on product, recalls, or put on hold situations.
  • Handle backorders and returns for customers: entering system, obtaining approvals where necessary, informing customer of decisions, and clearing logs.
  • Monitor all open orders/deliveries until completion.
  • Participate in bimonthly operational update call with in internal stakeholders, Quality and Logistics provider.
  • Master BMS internal controls: understand the implication of daily activities on external audits and compliance.
  • Understand customer qualification market specifics and provide support for customer qualification process through direct interaction with the customer.

knowledge, skills & qualifications
-
_ Business level fluency in Spanish, required_:

  • Experience in customer service, logistics experience would be beneficial.
  • Advance knowledge and use of Office productivity tools.
  • Ability to identify, analyse and solve problems, with limited guidance.
  • Quantitative and analytical skills.
  • Take responsibility and accountability for successful completion of assigned tasks to themselves as well as the team.
  • Demonstrate outstanding customer service background and skills.
  • Cooperate with other teams internally as well as with external parties.
  • Understand endtoend process and have awareness of the impact of our actions.
  • Identify and drive areas for continuous improvement.
LI-Hybrid

Uniquely Interesting Work, Life-changing Careers

On-site Protocol

Physical presence at the BMS worksite or physical presence in the field is a necessary job function of this role, which the Company deems critical to collaboration, innovation, productivity, employee well-being and engagement, and it enhances the Company culture.

BMS cares about your well-being and the well-being of our staff, customers, patients, and communities.

As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters.

BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.

Bristol Myers Squibb is Disability Confident - Committed

A UK Government scheme

  • Specialist, Customer Service

    2 weeks ago

    Chester, Cheshire, United Kingdom Bristol Myers Squibb Full time

    Working with UsChallenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the...

  • Customer Service

    2 weeks ago

    Chester, Cheshire, United Kingdom Hays Specialist Recruitment Limited Full time

    Your new company I am currently working with a key client who is looking for a temporary Customer Service Administrator to join their team on a 1-3 month temporary basis to support them with workload. You will be joining a national organisation who are a leader in their field. Your new role The main purpose of your role will be to support the customer...

  • Customer Service

    2 weeks ago

    Chester, Cheshire, United Kingdom Specialist Motor Finance Limited Full time

    Customer Service Advisor - up to £24,000 - Hybrid working - Monday - Friday 9am - 5pmSpecialist Motor Finance offer hire purchase agreements to customers who are not accepted by the mainstream lenders through a panel of motor introducers.About the roleIn addition to general and varied customer requests the customer service team also have several...

  • Customer Service Specialist

    2 weeks ago

    Chester, Cheshire, United Kingdom Charterhouse Recruitment Services Full time

    Join Our Team as a Customer Service Specialist in the Financial Services Industry!We are excited to collaborate with our client based in Chester who is looking to expand their Savings team by adding a Customer Service Specialist. Our client, a unique and growing business in the financial services sector, is dedicated to being customer-focused and...

  • Customer Service Specialist

    2 weeks ago

    Chester, Cheshire, United Kingdom Northreach Full time

    Northreach is a dynamic recruitment agency that connects businesses with top talent in the cell & gene therapy, fintech and digital sectors. Our mission is to provide a seamless and personalised recruitment experience for clients and candidates, and to create a positive work environment that encourages equality, innovation and professional growth.We have...

  • Customer Service Specialist

    2 weeks ago

    Chester, Cheshire, United Kingdom Stellar Select Full time

    Job Title:Customer Services Specialist - SavingsnLocation:Chester, 5 days a week (After probation passed 4 days office 1 day from home)nSalary:Up to circa £27,000nHours:Monday to Friday 9 am to 5.30 pmnBenefits:n25 days of holiday with public holidays on topnPrivate medical caren24-hour Employee assistance programmenLife AssurancenPensionnHealth and...

  • Customer Service Administrator

    2 weeks ago

    Chester, Cheshire, United Kingdom Hays Specialist Recruitment Limited Full time

    Your new company A thriving travel company based in Central Chester is seeking 2 customer service agents for the summer months. An award-winning employer, this company values workforce culture and skills development. Your new role Joining the customer service team, you will handle email queries, engage with customers, and make occasional outbound calls....

  • Customer Service Specialist

    2 weeks ago

    Chester, Cheshire, United Kingdom Stellar Select Full time

    Job DescriptionJob Title: Customer Services Specialist - SavingsLocation: Chester, 5 days a week (After probation passed 4 days office 1 day from home)Salary: Up to circa £27,000Hours: Monday to Friday 9 am to 5.30 pmBenefits:25 days of holiday with public holidays on topPrivate medical care24-hour Employee assistance programmeLife AssurancePensionHealth...

  • Customer Service Specialist

    2 weeks ago

    Chester, Cheshire, United Kingdom Stellar Select Limited Full time £27,000

    Job Title: Customer Services Specialist - Savings Location: Chester, 5 days a week (After probation passed 4 days office 1 day from home) Salary: Up to circa £27,000 Hours: Monday to Friday 9 am to 5.30 pm Benefits: 25 days of holiday with public holidays on top Private medical care 24-hour Employee assistance programme Life Assurance Pension ...

  • Customer Service Specialist

    2 weeks ago

    Chester, Cheshire, United Kingdom Northreach Full time

    Northreach is a dynamic recruitment agency that connects businesses with top talent in the cell & gene therapy, fintech and digital sectors. Our mission is to provide a seamless and personalised recruitment experience for clients and candidates, and to create a positive work environment that encourages equality, innovation and professional growth.We have...

  • Customer Service Specialist

    2 weeks ago

    Chester, Cheshire, United Kingdom Northreach Full time

    Northreach is a dynamic recruitment agency that connects businesses with top talent in the cell & gene therapy, fintech and digital sectors. Our mission is to provide a seamless and personalised recruitment experience for clients and candidates, and to create a positive work environment that encourages equality, innovation and professional growth.We have...

  • Customer Service Specialist

    2 weeks ago

    Chester, Cheshire, United Kingdom Northreach Full time

    Northreach is a dynamic recruitment agency that connects businesses with top talent in the cell & gene therapy, fintech and digital sectors. Our mission is to provide a seamless and personalised recruitment experience for clients and candidates, and to create a positive work environment that encourages equality, innovation and professional growth. We have...

  • Customer Service Advisor

    2 weeks ago

    Chester, Cheshire, United Kingdom Specialist Motor Finance Limited Full time

    Customer Service Advisor - up to £24,000 - Hybrid working - Monday - Friday 9am - 5pmSpecialist Motor Finance offer hire purchase agreements to customers who are not accepted by the mainstream lenders through a panel of motor introducers.About the roleIn addition to general and varied customer requests the customer service team also have several...

  • Savings Customer Service Specialist

    2 weeks ago

    Chester, Cheshire, United Kingdom Curve Group Holdings Ltd Full time

    We have a current opportunity for a Savings Customer Service Specialist on a permanent basis. The position will be based in Chester. For further information about this position please apply.Our client, a growing banking organisation based in Chester is looking for an experienced Savings Customer Services professional to join their team.About the RoleYou will...

  • Specialist Customer Services Representative

    2 weeks ago

    Chester, Cheshire, United Kingdom Cheshire West & Chester Full time

    Specialist Customer Services Representative:Cheshire West and Chester Council offers a dynamic and innovative Library Service. With a network of 22 libraries, a mobile library service and a range of 24-hour online services.You will be part of an inspiring Libraries Team, contributing to the delivery of an innovative community-driven library service. You will...

  • Specialist Customer Services Representative

    2 weeks ago

    Chester, Cheshire, United Kingdom Cheshire West & Chester Full time

    Specialist Customer Services Representative:Cheshire West and Chester Council offers a dynamic and innovative Library Service. With a network of 22 libraries, a mobile library service and a range of 24-hour online services.You will be part of an inspiring Libraries Team, contributing to the delivery of an innovative community-driven library service. You will...

  • Specialist Customer Services Representative

    2 weeks ago

    Chester, Cheshire, United Kingdom Cheshire West and Chester Council Full time

    Cheshire West and Chester Council offers a dynamic and innovative Library Service. With a network of 22 libraries, a mobile library service and a range of 24-hour online services.You will be part of an inspiring Libraries Team, contributing to the delivery of an innovative community-driven library service. You will assist in the delivery of a comprehensive...

  • Customer Service Specialist

    2 weeks ago

    Chester, Cheshire, United Kingdom The Curve Group Full time

    Job Description Our client, a growing banking organisation based in Chester is looking for an experienced Savings Customer Services professional to join their team. You will be responsible for supporting their existing and prospective savers. Savers will interact with the client via a variety of channels which include online secure messages, telephone,...

  • Customer Service Specialist

    2 weeks ago

    Chester, Cheshire, United Kingdom Page Personnel Sales Full time £40,500 - £60,500

    About Our Client Our client is a renowned entity in the FMCG industry with a global workforce of over 1000 employees. With a growing presence in the UK, they are committed to delivering quality products and services to their customers. Job Description This exciting role will design, implement and lead the Customer Service process: In the early stages...

  • Customer Service Specialist

    4 weeks ago

    Chester, Cheshire, United Kingdom Adecco Full time

    We are currently seeking a dynamic and customer-focused individual to join our client's team as a Customer Service Representative. This is a fantastic opportunity to work in the finance industry and make a positive impact by supporting our client's existing and prospective savers.As a Customer Service Representative, you will be responsible for delivering...