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Customer Service Specialist
3 months ago
Job Title: Customer Services Specialist - Savings
Location: Chester, 5 days a week (After probation passed 4 days office 1 day from home)
Salary: Up to circa £27,000
Hours: Monday to Friday 9 am to 5.30 pm
Benefits:
- 25 days of holiday with public holidays on top
- Private medical care
- 24-hour Employee assistance programme
- Life Assurance
- Pension
- Health and wellbeing support officer on-site with dietary and nutritional advice
- Cycle to work scheme.
- Share Options (after successful passing of probation)
- Enhanced Maternity and Paternity Pay
- Optical support £25 towards standard eye tests and £60 for employees needing prescription glasses or contact lenses.
- Regular events to celebrate milestones including themed parties with live music, DJs, food and drink.
About our Client:
Our client's workplace stands out for its commitment to both professional excellence and employee well-being. Each quarter, the team is motivated by exciting milestones, and successful achievements are celebrated with vibrant parties featuring DJs, food and refreshing drinks. They also have a nutritionist onsite.
Earning well-deserved recognition, they clinched a prestigious fintech banking award for their excellence and innovation of the use of IT in financial services worldwide.
The company's dedication to growth and development is exemplified by their swift progression of individuals who demonstrate exceptional ability. Emphasising the value of continuous learning, they prioritise study and professional qualifications for ongoing education. The collaborative spirit within the company is a key driver of success, with seamless cooperation evident among different department which can diverse your skill set.
About the Role:
As a Savings Customer Services Specialist, you will support existing and prospective savers through various channels such as online secure messages, telephone, email, post, and webchat. The savings customer services team handles all aspects of customer servicing. This includes account opening, processing payments, issuing statements, and managing the maturity process.
Responsibilities:
- Provide excellent customer service via various channels (phone, email, chat).
- Stay updated on savings products and services.
- Escalate issues and share customer feedback for service improvement.
- Document all interactions in the saver's system.
- Contribute to achieving the team's customer satisfaction targets (NPS, surveys, reviews).
- Adhere to savings team procedures.
- Collect necessary information for Know Your Customer and Anti Money Laundering checks.
- Report complaints, breakage requests, and regulatory tasks.
- Complete personal training plan as scheduled.
- Collaborate with colleagues to resolve customer queries promptly.
- Share best practices and improvement ideas.
- Support in meeting monthly and annual funding requirements set by ALCO.
- Take ownership of customer interactions, including converting enquiries to accounts and retaining existing savers.
- Propose initiatives to enhance customer service, efficiency, and satisfaction, aiming to reduce acquisition costs and deposit prices relative to the market.
Experience required:
- Previous customer service experience gained within a financial services business
- Anti-money laundering and know your customer regulations
- Good written and verbal communication skills
- Reliable, honest and can contribute to creating a thriving culture
- A passion for delivering great customer services
Experience desired:
- Asset finance and/or Agricultural experience
Trusting Stellar Select:
At Stellar Select, our commitment goes beyond recruitment; it's about crafting experiences that elevate your career journey. We take pride in delivering excellent services to our candidates and always going the extra mile to ensure your success.
Our foundation is built on openness and transparency. We believe in clear communication with everyone we work with, fostering an environment of trust, honesty and fairness.
Embark on your career journey with confidence, knowing that our services are designed with your success in mind. Here's what our complimentary service includes:
- Expert Consultants: We are your allies, dedicated to understanding your goals and guiding you toward success.
- Industry Expertise: Benefit from our in-depth knowledge of the industry, providing you with insights that set you apart in your career.
- 1-2-1 Experience Discussion: Your experiences matter. Engage in personalised discussions about your journey and how it aligns with the job role.
- Interview Preparation: Step into interviews with confidence. We provide thorough preparation to ensure you shine in every interaction.
- Negotiation of Job Offers: We'll manage the negotiations on your behalf, aiming for offers that align with your expectations.
- Market Insights: Stay informed with the financial market insights that empower you to make informed career decisions.
- Recruitment Process Updates: No more uncertainty. We keep you in the loop with regular updates on your recruitment process.
- Matching to Other Roles: Your journey doesn't end with one opportunity. We explore matches to other roles based on your experience and interests.
- Referral Programs: Spread the word and be rewarded.
For more information regarding the role of Customer Services Specialis - Savings please contact us
Stellar Select is acting as an employment agency and is a corporate member of the REC
