Loyalty & Partnerships Assistant

2 weeks ago

London, Greater London, United Kingdom Heathrow Full time
Heathrow is a city within a city. And there's no place like it when it comes to the scale of our ambitions.

Y ou'll be part of a Commercial team that drives our profitability across everything from retail, property and airport transport, through to passenger services and contracts with airlines.

At the centre of everything, we have a pioneering agenda for digital and e-commerce, as we look to transform the way our passengers spend at our airport.

That's because we want to drive innovation, as well as growth.


We believe the best way to drive growth across our iconic airport is by improving the services offered within it.

So although we know generating income is critical to driving our business forward, we 're also passionate about delivering the best possible passenger experience.

You'll help us to get the balance right - not least so we can continue investing in an airport that leads the world.


In this role, you'll help to support and develop the Heathrow Rewards loyalty programme in order to retain and grow the member base.

You'll be working closely with and supporting the Loyalty & Partnerships Manager on aspects such as content and campaigns to be consumed within CRM channels, the development and success of the Heathrow Rewards loyalty programme, improving overall Commercial revenue targets and passenger experience with effective partner and supplier engagement, member acquisition and maintaining loyalty partnerships.


  • Loyalty Campaign & Planning overseeing a calendar of campaigns and communications for Heathrow Rewards, supporting partnership initiatives to engage the existing customer base and acquire new members, gathering and formulating campaign performance data to shape and guide future campaigns.
  • Product/Service Ownership supporting relevant CRM/loyalty lifecycle and triggerled campaigns and working collaboratively with internal teams, account managers, agency and technology partners for all relevant Heathrow Rewards activity.
  • Supporting colleagues and partners across the business with awareness of the Heathrow Rewards programme.
  • Supporting and engaging relationships with loyalty partners and maintaining relationships with Commercial proposition owners (Retail Account Managers, Surface Access, Aviation, VIP and Premium Services Managers) to identify opportunities to incorporate their content within campaigns and report on activity and performance.
  • Providing knowledge on emerging loyalty program innovation to internal and external audiences. Work with data and creative agencies and partners to ensure campaigns are delivered on time and to expectation.
  • Experience within direct marketing, CRM, Loyalty or other similar fields. This could be from an operational or consultative role.
  • Experience of supporting day to day relationships with external agencies.
  • A good knowledge of GDPR, and other data collection and processing legislation and best practise.
  • Data insight/analytical experience.
  • Excellent written communication skills, with demonstrable experience of report writing.
Heathrow brings the world closer together. Our airport facilitates the global travel and trade that keeps the economy moving.

It's a place like no other - a city within a city - where colleagues connect around a common goal, giving our passengers the best airport service in the world.

There is a world of opportunity at Heathrow. You'll reach your full potential within our inclusive and supportive culture, whilst helping us to deliver our ambitious plans. Not only are we growing to welcome millions more passengers each year, we're also transforming our industry.

Sustainability is at the heart of Heathrow and we're leading global efforts on decarbonisation, so that aviation continues to be a force for good in our world.

Taking the journey with us means living our values. Doing the right thing. Keeping everyone safe. Working together. Treating everyone with respect. Giving excellent service. Improving every day. Our ever-changing airport runs on teamwork and creativity. A career at Heathrow is welcoming, diverse, challenging, exciting, and rewarding.

Join Heathrow and grow your career in an airport that matters to millions.

Our rewards


We offer competitive salaries and excellent benefits, along with performance-based annual bonuses, our longer-term Share in Success Bonus plans, generous annual leave allowances and market-leading pensions.

With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we'll support you to be at your best inside and outside work.

And we'll provide learning and development opportunities to help you reach your full potential.

Working Location
Our agile approach offers the opportunity to combine home working with meetings, events and training at the airport.

All roles involve some on-site working each week, so you'll need to be based in the UK and within a commutable distance to Heathrow.

**Sustaina

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