Patient Pathway Co-ordinator Urology

2 weeks ago

Edmonton, Greater London, United Kingdom North Middlesex University Hospital Full time

Job overview

Contract: Permanent. 3 days per week.

Salary paid pro rota, based on full-time hours of 22.5 per week

Are you looking to become part of friendly administration team, situated in a large friendly Urology Department.

We are looking for a dynamic individual, with secretarial skills, to join our team. We provide a supportive environment and are passionate about excellent care and making a difference to our patients.

We are based at North Middlesex University Hospital.

Main duties of the job

To provide comprehensive medical secretarial support (including medical audio typing) to the clinical staff (Consultants) who work within the Urology Service.

To provide comprehensive administrative support to the Urology Service. This is a responsible post requiring a high degree of accuracy relating to inputting of patient details, self-organisation and own initiative. Excellent communication/organisation skills are required as well as ability to work under own initiative.

To understand, operate and maintain numerous clinical booking systems and contribute to a centralised service allowing access for patients through a variety of means such as telephone, email etc.

The post also involves adhoc communications with GP's, Consultants, Appointments Officers, other Clinical Departments and other medical/support services, whilst still complying with NMUH privacy policies. Therefore, the post holder must be organised, able to work to strict targets and have excellent communications at all levels and customer care skills.

Working for our organisation

North Mid is part of North Central London integrated care system – consisting of the NHS and Local authority organisations in Camden, Islington, Barnet, Enfield and Haringey. As with other ICS's, we are working increasingly closely with partners and indeed many of our financial and performance objectives are measured at this system level. Whilst all organisations remain as standalone, statutory bodies we have an ICS infrastructure for making shared decisions and agreeing shared approaches.

We are proud of our staff and want to ensure their training allows them to provide excellent clinical care. We are also a training unit for medical students from UCL and St George's University Grenada, and for nursing and midwifery students from Middlesex and City Universities.

Detailed job description and main responsibilities

Please see job description and personal specifications for the main responsibilities of the role).

Person specification

Education and qualifications

Essential criteria

Good literacy and numeracy. Equivalent to GCSE level Fluent in written and spoken English Good computer skills and knowledge of software systems, comparable to NVQ 3 or RSA 3

Skills and abilities

Essential criteria

Experience of data management including all Microsoft packages and Electronic Patient Systems. Ability to work alone and make decisions about urgent issues Excellent communication and able to demonstrate appropriate use of negotiating and persuasive skills in dealing with colleagues and patients. Ability to analyse a wide variety of sometimes complex situations / information and make conclusions and recommendations depending on the nature and complexity of the subject. To be able to work flexibly Ability to plan, prioritise and organise. Maintaining confidentiality and observe information governance and data protection rules Proficiency in audio typing Excellent team player

Desirable criteria

Any relevant courses and or qualifications in administrative or office work.

Experience

Essential criteria

Previous experience of dealing with the public in a busy environment and conflicting priorities. Audio typist to a high level of proficiency. Handling confidential and sensitive information in accordance with the Data protection Act. Experience of working with IT systems in an office environment.

Desirable criteria

Experience of dealing with patients in a clinical service 18 months – 2 years.

We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received.

You will only be contacted by the Recruitment Team via email if you are shortlisted for this post. Please ensure therefore that you check your e-mail account regularly.

Please note in order to progress your application, your data will be processed by our 3rd party recruitment providers – North London Partners Shared Service, (NLPSS) who conduct recruitment activities on behalf of NMUH.

If you are offered a role with one of the NLPSS partner trusts, as part of pre-employment checks your identity and right to work documentation will be verified remotely (in most circumstances), using a certified identity verification service provider TrustID. You will be asked to capture an image of the relevant documents as well as a "selfie" using your smartphone/tablet (if available) for facial matching. TrustID will also perform a digital address check using Trunarrative and Equifax, which is a soft check and does not leave a footprint on your credit rating. For more information, visit

NMUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of NMUH will have their original documents verified using this technology.

By applying for this post you are agreeing to NMUH transferring the information contained in this application to its preferred applicant management system. All subsequent information regarding your application will be generated from You will not be able to track the progress of your application or receive messages through the NHS Jobs website, and as an employer, we will not be able to respond to any e-mails sent to us via the NHS Jobs website. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Record (ESR) system and other secure, internal NHS workforce systems.

By applying for this role, you accept in the event you are successful that your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which is aimed at saving you time and improving efficiencies within the NHS when your employment transfers. Therefore we want you to complete your e-learning modules prior to joining our organisation.

If you are an EU/EEA citizen who does not have EU Settlement or Pre-Settled status, you will require a visa to work in the UK.

If you require sponsorship for a visa to work in the UK, to avoid disappointment, please check to ensure you are eligible under the

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