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Incident and Recall Assistant Manager

3 months ago

Nottingham, Nottingham, United Kingdom Boots Full time
The role is a full-time position, based in Nottingham head office. The role is to manage business incidents/complaints to ensure they are correctly assessed against safety, regulatory and brand risk. Ensuring the issue is handled in a responsible manner

and the business is aligned with the approach taken

Contract:
Permanent

Recruitment Partner:
Laura Taylor

About the role

The Incident and Recall Technologist reports to the Incident and Recall Manager within the Quality, Safety, and Regulatory department where our small team handle all product incidents and product recalls for Boots UK/ROI.

Within the team, we cover all product

categories including cosmetics, medicines and medical devices, food, hard goods and clothing for the Boots brands and proprietary products

Key duties are:

  • Ensures the triage of potential product incidents.
  • Liaises with key Technical and Business stakeholders
to ensure effective Risk Assessment and management of incidents.

  • Sets up product inspection criteria to ensure that the scale and issue are articulated clearly for the Risk assessment.
  • Is responsible for communication with all relevant stakeholders including
Boots/Retail partners and stores to ensure the blocking and retrieval of stock.

  • Responsible for ensuring that recalled stock is consolidated and compliance is achieved.
  • Ensures that product disposition has occurred in line with relevant product-specific
requirements e.g., Medicines, Medical Devices

  • Conducts investigations to determine the root cause of quality incidents with suppliers and CAPA actions completed.
  • Captures incident details on the electronic quality management system
  • Ensures learnings and
best practice from Incidents and recalls are shared across the business
What you'll need to have

Previous experience in a quality role within a manufacturing environment either the food industry, medicines or medical devices, or cosmetics industry.


  • Ability to maintain a focused and pragmatic approach under pressure
  • Leadership experience
  • Ability
to communicate effectively and at all levels within the organisation

  • Facilitation skills
  • Ability
to question and interpret suppliers' investigation reports and challenge conclusions.

  • Good knowledge and use of Microsoft tools.
It would be great if you also have

  • Experience in managing product quality issues and risk assessment activities for product recalls/withdrawals.
  • Previous experience working with regulatory bodies.
  • Experience in product inspection and report writing.
Our benefits
Boots Retirement Savings PlanDiscretionary annual bonusGenerous employee discountsEnhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a childFlexible benefits scheme including holiday buying, discounted gym membership,

life assurance, activity passes and more.
Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at rewards.

Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.

Why Boots

At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential.

We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and

providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, it's with you, we change for the better.
What's next

If your application is successful, our in-house recruitment team will be in touch to arrange an interview and to answer any initial questions you have.

If you have not been successful on this occasion, you'll be notified by email.
Where a role is advertised

as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide

reasonable adjustments

to help you to be at your best.
This role requires the successful candidate to complete a

Pre-employment check

after receiving an offer.

Depending on your location you will be asked to submit either a DBS (Disclosure & Barring Service), PVG (Protection of Vulnerable groups) or an Access NI Check.

Boots is a Ban the Box employer and

will consider the suitability of applicants with criminal convictions on a case-by-case basis.