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Network Engineer

2 months ago

Nottingham, Nottingham, United Kingdom NEC Software Solutions Full time
Job Description

Job Title: Field Service Engineer - Communications Specialist

Job Summary:

We are seeking a highly skilled Field Service Engineer to join our team at NEC Software Solutions. As a Field Service Engineer, you will be responsible for providing first-line service support for a range of communications equipment deployed within the Emergency Services customer base.

Key Responsibilities:

  • Provide technical support for communications equipment, including fault finding and fixing of mobile devices
  • Work with experienced staff to resolve technical issues and restore service as quickly and effectively as possible
  • Collaborate with the team to ensure seamless incident management and service delivery
  • Develop and maintain strong knowledge of AD, Windows desktop/server operating systems, WSUS, WDS, SEPM, and other relevant technologies
  • Work within a Virtual Desktop Infrastructure environment, including Hyper V and Cluster administration
  • Perform hardware testing and measurement, and maintain a strong understanding of IP/Data Comms
  • Develop and maintain strong customer-facing skills, including effective communication and interpersonal skills

Requirements:

  • Ability to attain SC & NPPV3 clearance
  • Experience in fault finding / fixing of mobile devices
  • Full, clean driving licence essential
  • Working within a Virtual Desktop Infrastructure environment
  • Experience in a support role in a fast-paced organisation
  • Strong knowledge of AD, Windows desktop/server operating systems, WSUS, WDS, SEPM, and other relevant technologies
  • Strong PC applications skills/Experience of rolling out devices within strict deadlines
  • Working within a Virtual Desktop Infrastructure environment Hyper V and Cluster administration
  • Hardware test and Measurement
  • Windows 7 and 10
  • IP/Data Comms
  • Customer Facing Skills
  • Valid UK Driving licence
  • Windows Server 2012, 2016 and 2019
  • IP Networking
  • Cisco routers and switching
  • Information Security
  • ITIL

Personal Attributes:

  • Work well under pressure
  • Attention to detail
  • Professionalism
  • Ability to work well in technical and customer-facing environments
  • Ability to use own initiative
  • Be confident with excellent interpersonal skills
  • Proven ability to communicate with users at all levels in the organisation and as part of a team

Benefits:

  • 25 days paid holiday with the option to buy/sell (FTE)
  • 4 x basic salary life assurance cover (with the option to increase cover at an additional cost)
  • A Group Pension Plan
  • A selection of flexible benefits to suit your individual needs

Additional Information:

  • Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.
  • All offers are subject to satisfactory vetting, references, and occupational health checks.
  • Depending on the nature of the role, a Disclosure Barring Service (DBS), Security Clearance, or MOD Clearance checks may also be required.