![Hamilton Fraser](https://media.trabajo.org/img/noimg.jpg)
Prs Resolution Support
2 weeks ago
What we're looking for:
We're looking for someone who is passionate about delivering excellent customer service, as you'll be the first point of contact ensuring all disputes are processed efficiently and within agreed deadlines.
Experience with complaint handling in a customer service environment is essential and you'll need the ability to communicate clearly and precisely as you'll be providing initial advice and information to complainants and members when disputes are raised.
You'll be supporting Case Assessors and Case Officers with casework where required, so you'll need to be a natural at working in a team, cooperating with others and building effective working relationships.
You'll be an organised person that can effectively plan and organise their time as you will be monitoring and forecasting case volumes, ensuring that daily post is franked on time and accurately processing payments.
Some of the things you'll get up to:
- Ensuring that all case evidence received, including complaint forms, rebuttal evidence, general queries and complaints is thoroughly checked and processed accurately and in line with agreed procedures
- Ensuring cases are allocated to case assessors regularly and on time as required, escalating issues to the Department Lead to ensure that they are completed within the allocated time
- Providing general support to the Membership and Compliance teams as and when required by the Department Lead
- Supporting the Department Lead, by maintaining and regularly updating handbooks and guides to processes related to the role
We'd like you to have:
- An excellent level of English, mathematical and communication skills
- Excellent attention to detail to ensure that high standards of quality are consistently maintained
- Good analytical skills coupled with an aptitude for planning and organising with the ability to meet deadlines
- Sound knowledge of Microsoft Office packages including Excel, Word and PowerPoint and the ability to learn new systems and processes as required
- Experience in the property sector especially the private rented sector, will be useful but not essential
Benefits:
- 23 days holiday + UK bank holidays
- Flexitime Life assurance
- Private health care for you and dependents
- Employee Assistance Programme, including GP Line, cashback for treatments, advice line Season ticket loan
- Rental deposit loan
- Annual leave purchase scheme
- As part of the HFIS Group, access to discounted personal insurance is available
At HFIS we value development and progression of all our people and so we also offer financial support for studying towards professional qualifications plus study time.
We have a relaxed and friendly environment, and our dresscode reflects this.
Working options:
- Officebased with optional rotational remote working in line with divisional requirements
Working pattern: - Full time
Working hours: - 37.
Reports to:
- Membership and Resolution Department Lead
Salary: - Up to £28,000, depending on experience
Job Listing Date: - June 30, 2023
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