Service Desk Analyst

2 weeks ago


Borehamwood, Hertfordshire, United Kingdom Pertemps SSDC DDT Full time

Service Desk AnalystOur client in the insurance industry are looking for a Service Desk Analyst to join their team based in Borehamwood.

This is a full-time opportunity to provide 1st Line Support to our client's internal business users and provide high quality desktop support.

This is an office-based position so travel to Borehamwood is essential. The working patterns will be Monday-Friday with some early starts (7.30am) needed. Weekend overtime available.

The role and responsibilities:

  • As a Service Desk Analyst you will provide 1st Line Support, making the first attempt at incident resolution and completing the initial assessments of service requests.
  • To take ownership and management of the incident and service request lifecycle, including verification and closure.
  • Receive, log and triage calls from the business and process them in a timely manner.
  • Highlight training needs across the company.
  • Escalate incidents where needed to 2nd and 3rd Line Support.

What we are looking for:

  • Experience within a similar role, within Service Desk Management and 1st Line Support.
  • Thorough incident management and analytical skills.
  • Knowledge of Active Directory 2000, Microsoft Windows and Office XP suites, Service Desk and Asset Management software.
  • Ability to work to strict SLAs.
  • You will need to be able to deal with a high volume of open tickets at any one time. Please apply now and we will be in touch in due course


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