![Clarion Housing Group](https://media.trabajo.org/img/noimg.jpg)
Service Charge Officer
1 week ago
Salary:
£25,727 to £33,461 per annum pro rata
Job Location:
Borehamwood, Imperial Place
Hours: 36 hours per week
Contract Type:
Permanent
We're looking for a Service Charge Officer to join us as a vital part of the Rent & Service Charge team.
Dealing with customers, you'll ensure that service charge queries are accurately answered within a set timeframe and that procedures and policies are adhered to at all times.
We'll rely on you to check that any changes to charges are made accurately so residents are charged the correct amounts.
Some other key responsibilities include:
- Answer customer queries and complaints regarding their service charges in a timely and accurate manner
- Liaise with key stakeholders to ensure accuracy of service charges
- Carry out any necessary adjustments on ERP to actual and estimated service charges with accuracy, and ensuring affected residents are informed
- Answer internal customer queries and supply service charge information
- Support analysts by checking costs prior to service charge mailings
- Support the rent team with any service charge queries, including those from local authorities
- When necessary attend face to face meetings with residents to resolve disputes
To be successful in this role, you'll have sound numerical, analytical and problem solving skills, along with being educated to an A Level standard or equivalent.
You'll already have a good knowledge of service charge legislation and accounting, with excellent communication skills, both written and verbal.
Experience maintaining and inputting data into systems is essential, as well as a commitment to achieving results and ensuring quality of service delivery.
Here at Clarion we're dedicated to rewarding hard work and commitment and providing benefits that support you and your lifestyle.
- Competitive salaries that are benchmarked regularly against current market rates
- Initial 25 Days annual leave (plus bank holiday), increasing to 30 days after 3 years' service.
- A flexible benefit scheme tailored to you, inclusive of healthcare options, dental insurance, restaurant card and cycle to work along with 1% of your salary to spend on whichever approved benefit you like
- Matched pension contributions of up to 7.5% of your salary with generous life assurance
- Flexible and agile working for the majority of our employees.
Our commitment to equality and diversity means that we are keen to help you maintain a healthy work-life balance, including but not limited to part-time working and job share, enhanced maternity, paternity and adoption leave, and compassionate leave.
Closing Date:
Monday 30th January 2023 at midnight.
For further details on this vacancy and to download the role profile
Service Charge Officer
please visit our website or click 'apply'.
Applicants must be able to travel to our office at 6 More London Place for occasional meetings.
About Clarion Housing
Clarion Housing is the largest housing association in the country, with 125,000 homes across more than 170 local authorities. It is our mission to provide homes to those who need them most.
We are committed to making a difference to the lives of our residents, as well as investing in and maintaining our homes.
We are long-term stewards in our communities, playing an active role in shaping neighbourhoods and places where people want to live.
We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential.
We're committed to building a strong, diverse workforce and making Clarion an inclusive place to work.
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