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Senior Customer Service Advisor
3 months ago
Borehamwood
Up to £24,000 pa (Depending on Experience)**Here at Every Step Recruitment, Office Support, we are happy to be supporting a well-respected and established Company within the Financial Services industry who are looking to appoint a Senior Customer Service Advisor who is passionate about delivering exceptionalcustomer service and going above and beyond to exceed Customer's expectations.
This is a full-time, permanent, office-based role, offering a Competitive Salary, personal development, the opportunity to earn a quarterly bonus, and internal progression.
- ensuring that you have done everything possible to help the Customer.Your day-to-day responsibilities will include:
- Handling lowvolume, incoming Customer calls
- Resolving the Customer query / request from start to finish
- Proactively introduce products and services
- Maintaining Customer records
- Adhering to the Company's compliance policies and procedures in accordance to the Financial Conduct Authority regulations
You will have the following skills and attributes:
- A minimum of 1 years' experience in a similar Customer Service role, preferably within the Financial Services industry
- A professional and friendly approach
- Excellent listening skills
- Exceptional communication skills both written and verbal
- A proactive approach to personal development
