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Customer Service Representative

2 months ago

Borehamwood, Hertfordshire, United Kingdom Latcom Plc Full time

Job Summary:

We are seeking a highly skilled and motivated Customer Service Representative to join our team at Latcom Plc. As a Sales and Retention Advisor, you will be responsible for delivering exceptional customer service and sales support to our clients.

Key Responsibilities:

  • Taking back-to-back inbound calls to provide customer service and support
  • Selling products and services to customers
  • Supporting the online sales journey and retaining customers
  • Working to targets and meeting sales and service metrics

Requirements:

  • Previous experience working in a call centre environment
  • Experience working in sales or retention roles
  • Ability to work in a targeted environment and meet sales and service targets
  • Excellent customer service skills and attention to detail
  • Organizational skills and ability to work at pace

What We Offer:

  • Competitive salary and excellent benefits package
  • 24 holiday days per year (plus birthday off)
  • 2 days off for charity work
  • Group life assurance and private medical insurance

How to Apply:

Send your CV to us if you have the skills and experience required for this role.