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Customer Service

3 months ago

Borehamwood, Hertfordshire, United Kingdom Pbm property management Full time

Answering phones being the first port of call for anyone who calls the office, ensuring that phones are answered within 3 rings.


  • Raising complaints with contractors when works aren't completed to a satisfactory standard
  • Follow up of H&S, FRA, Site Reports and lift engineering works, ensuring that all reports are actioned appropriately under the supervision of the property manager.
  • Completing minutes and site reports within 5 working days.
  • Liaise directly with property manager(s) to ensure that orders can be raised, and it is an appropriate fee to spend.
  • To be a part of training sessions and team events.
  • To attend external training events for progression. After training/events you will prepare and deliver a relevant session to the team.
  • To live our core values, do what you say you will do, contribute positively to our company culture and be someone your team can count on.
  • Set up or monitoring of Insurance claims
  • Writing leaseholders and resident letters regarding different issues relating to the block
  • In most cases obtaining minimum 3 quotes for orders over £400
  • Liaise with onsite staff so you are aware of what is going on onsite, along with working with them to ensure the best possible service.
  • Ensure that onsite staff have appropriate materials for offices etc (toilet rolls, printer ink, paper etc)
  • Assisting Property Managers with large projects to ensure smooth running
  • Answering any queries that may involve your sites and provide adequate cover when property manager is not in the office.
  • Sourcing local contractors.
  • Put contracts in place
  • Conduct site visits take photos and complete report within 5 working days (with images)
  • Meeting with clients/customers on site with complicated reactive issues
  • Finding ways to reduce costs and improve service provided by working to find and build a good relationship with contractors.
  • Write/contribute to content of monthly newsletters
  • Produce up to date meter readings for sites with meters
  • Retendering contracts to ensure best value (cleaning, gardening etc).
  • Attending AGMs/client meetings and writing/sending out minutes

Job Types:
Full-time, Apprenticeship

Salary:
From £15,000.00 per year

Benefits:

  • Company pension
  • Onsite parking

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus scheme
  • Performance bonus

Experience:

Customer Service: 1 year (preferred)

Work Location:
One location

Application deadline: 21/04/2023

Expected start date: 22/05/2023