Current jobs related to Case Assessor - Borehamwood - Hamilton Fraser

**What we're looking for**:
As a case assessor for the Property Redress Scheme, you'll be receiving and handling a number of complaints, so experience working with complaints and claims handling in a property, legal or customer service environment is essential. You’ll also need to have the ability to plan and organise your time and resources as a case assessor, as you’ll be working towards KPIs and timescales.

You’ll need to have excellent attention to detail as a case assessor as you’ll be collecting and collating complaint evidence to help you write decisions recommending a resolution to resolve complaints.

**Some of the things you'll get up to**:

- Receiving and handling a reasonable number of complaints making sure all KPIs and timescales are followed
- Giving updates to complainants and members about the status of their complaint and maintaining regular contact throughout the complaint’s journey
- Communicating with letting and estate agents, landlords, tenants, leasehold management companies and other property professionals
- Working with the case officers in escalating and investigating reviews requests of decisions, and responding to any service complaints when needed
- Checking and logging complaints, to make sure that all information is recorded in a timely and accurate manner
- Maintaining your complaints spreadsheet daily and providing data to relevant parties when required

**We'd like you to have**:

- Experience in the property sector, especially the private rented sector is desirable, as well as a basic understanding of the insurance or financial services industry
- Previous work experience relating to complaint or claims handling within a property, legal or customer service environment
- Excellent customer service skills with an excellent telephone manner and the ability to communicate clearly and precisely (following training)
- Excellent attention to detail which will make sure that high standards of quality are consistently maintained
- Excellent understanding of PRS Terms of reference and Conditions of complaints (following training)
- Ability to work within a team environment and to co-operate with team members, building effective working relationships
- Drive and self-determination with the ability to find and implement solutions to problems
- Ability to plan and organise making effective use of time and resources
- Sound knowledge of Microsoft Office packages and the ability to learn new systems and processes as required

**Benefits**:

- 23 days holiday + UK bank holidays
- Flexi-time
- Life assurance
- Private health care for you and dependents
- Employee Assistance Programme, including GP Line, cashback for treatments, advice line
- Season ticket loan
- Rental deposit loan
- Annual leave purchase scheme
- As part of the HFIS Group, access to discounted personal insurance is available

At HFIS we value development and progression of all our people and so we also offer financial support for studying towards professional qualifications plus study time. As an employee you will also benefit from a wide variety of high-quality in-house and external training.

We have a relaxed and friendly environment, and our dress code reflects this.

**Working options**:

- Office-based with optional rotational remote working in line with divisional requirements**Working pattern**:

- Full time**Working hours**:

- 37.5 hours (Monday - Friday)- hours per week**Reports to**:

- Resolution Department Lead**Salary**:

- Up to £30,000, depending on experience**Job Listing Date**:

- February 14, 2024- Share with others:
- Apply

**Job Title**:

- Case Assessor**Working options**:

- Based in- Office-based with optional rotational remote working in line with divisional requirements**Working pattern**:

- Full time**Working hours**:

- 37.5 hours (Monday - Friday)- hours per week**Reports to**:

- Resolution Department Lead**Salary**:

- Salary range- Up to £30,000, depending on experience**Job Listing Date**:

- February 14, 2024