IT Support Analyst

3 weeks ago


Borehamwood, United Kingdom Reed Full time

1st / 2nd Line Desktop Support required on an initial 6 month to provide a high quality IT support and rapid restoration to internal business users and external clients.

Essential Skills and Work Experience

  • Experience working within a Service Management orientated environment
  • Experience in following formal Incident and Problem Management processes
  • Thorough Active Directory 2000 knowledge
  • Thorough Microsoft Windows XP knowledge
  • Thorough Microsoft Office XP suite knowledge
  • Excellent oral communication skills
  • Excellent telephone manner
  • Excellent analytical skills to trouble shoot technical issues
  • Excellent written skills and experience with documenting incidents/service requests and resolutions
  • Excellent organisational skills to manage multiple open incidents/service requests and call backs
  • Sound knowledge of Service Desk and Asset Management software
  • To be able to work to strict SLA’s and prioritise workload

This will be full time office based in Borehamwood and will be on a shift pattern between the hours of 7.30 and 18.00 with weekend overtime available (once in every 6 weeks)


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