Conference and Events Coordinator

1 month ago

Leeds, United Kingdom RBH Hospitality Management Full time

JOIN OUR FAMILY

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality  We are passionate about the industry and always on the lookout for new talent to join us on our journey... 

A DAY IN THE LIFE OF A CONFERENCE & EVENTS COORDINATOR AT THE MET HOTEL, LEEDS

2024 is set to be an exciting year for The Met with plans to restore the hotel from inside-out and transform from top to bottom; If you’re truly passionate about your career in hospitality and ready for your next challenge, then we want to hear from you

We have an exciting opportunity to join our Meeting and Events sales team here at The Met Hotel, Leeds. As a Conference and Events Coordinator, you will thrive on delivering great customer service and will go the extra mile to exceed our guests’ expectations.

If you have a flair for organisation with great communication skills and can turn ideas into reality, then this varied and exciting role could be the role for you.

What you'll be doing...

Reporting to the Cluster Head of Reservations, Groups, Meeting and Events Manager, you can expect your working day to include the following. 

  • Handling incoming Conference and Event enquiries from initial enquiry to post event follow up.
  • Conducting show rounds and tours for prospective clients, showcasing and selling our beautiful hotel and meeting spaces. 
  • Liaising with clients, to understand their requirements, and ensure they have the best possible experience in the run up to their event. 
  • Using a keen eye for detail to ensure all event details are translated to the system and handed over to the Operations Team ensuring the smooth running of the event. 
  • Exceeding customers’ expectations and being motivated to continually develop service levels.
  • Answering any questions, via email and phone, to ensure that all queries are dealt within an efficient and effective manner.
  • Obtain client feedback and make appropriate changes for improvements.
  • Driving sales activities through strategic planning and client engagement.

WHAT WE NEED FROM YOU

We hire mostly on personality & potential but here are a few of our requirements...

To succeed in the role of Conferencing and Events Coordinator you will need the following qualities and skills. 

  • Excellent customer service
  • Have a positive ‘can do’ attitude
  • Be willing to learn and show that they care. 
  • Exceptional attention to detail
  • You will be able to remain calm under pressure with excellent telephone manner with the ability to multitask
  • A keen eye for detail and great organisation skills.

We are looking for someone who can communicate well with others, can carry out instructions, is able to pay close attention to detail and will commit to providing outstanding service to our guests.

Previous experience within a similar role is preferable but full training is provided.

WHAT WE OFFER

You will have access to a benefits package we believe truly works for our people and enhances our overall culture... 

  • Enrolment onto our RBH Sales incentive programme with the opportunity to earn up to an additional £2,000 per year
  • Discounted hotel room rates for you and your friends & family
  • Extra days holiday for your birthday
  • Flexible working arrangements
  • Pension
  • Free meals on duty saving you over £1000 per year

To learn more about our full benefits package, click here to watch our employee benefits video.


EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact careers@rbhmanagement.com.

#LifeatRBH 

 

 

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