Systems Officer Customer Success

Found in: Talent UK A C2 - 2 weeks ago


Leicester, United Kingdom Loughborough University Full time

35 to 37 hours per week, open ended, with a shift allowance of 5%

Loughborough University is the Times and Sunday Times Sports University of the Year 2022 and has a global reputation for sporting excellence.

Building on this success, we’re recruiting three Systems Officers to drive the continued improvement of Loughborough Sport’s customer service. As part of the Strategic Insights & Solutions Team, this role will support the delivery of critical business functions, such as, facility hire, sports club bookings, event management, and gym membership schemes. Therefore, front and back of house experience of leisure management systems such as Legend by Xplor, Gladstone or XN are desirable but not essential.

The role will be integral in setting the standards of an excellent customer service, primarily through online support, but also in face-to-face interactions in sports facilities. The role will also be expected to support Loughborough Sport colleagues with any troubleshooting systems issues they face in a front of house environment. Particularly evenings and weekends, when this role will be the first point of contact on campus, as part of a rotating shift pattern (there is a shift allowance of 5%).

Above all else, the role is expected to put the customer at the centre of all business activities, ensuring their needs are understood and their problems solved before they’re even aware of an issue. This is why prospective applicants must be comfortable working with new systems as much of our capacity to solve these problems lies with embracing new innovative technologies.

We are looking for highly motivated and passionate team players, all playing their part to drive this ‘customer success’ mindset across the department. The Strategic Insights & Solutions Team is highly ambitious and aspires to drive collaboration, inspire innovation, and challenge thinking across the University.

Closing date for applications: 21 April 2024

Interview date: 29 April 2024

Contact for informal enquiries: Ben Daly (Solutions Manager – Bookings), b.daly@lboro.ac.uk

Loughborough University is committed to achieving equality and valuing diversity in all aspects of employment and welcomes applications from all sections of the community.


  • Customer Success Manager

    Found in: Appcast Linkedin GBL C2 - 1 week ago


    Leicester, United Kingdom Pay iO Full time

    Salary £30k - £32.5k base DOE  Pay iO is a fintech company which provides business accounts, payment services and corporate FX to UK-based companies. We are looking for a well-organised and confident Customer Success Manager to join our rapidly growing team in Leicester.   As a Customer Success Manager, you will manage relationships with...

  • Customer Success Manager

    Found in: Appcast UK C2 - 1 week ago


    Leicester, United Kingdom Pay iO Full time

    Salary £30k - £32.5k base DOE  Pay iO is a fintech company which provides business accounts, payment services and corporate FX to UK-based companies. We are looking for a well-organised and confident Customer Success Manager to join our rapidly growing team in Leicester.   As a Customer Success Manager, you will manage relationships with...

  • Customer Success Manager

    Found in: Jooble UK C2 - 1 week ago


    Leicester, United Kingdom Pay iO Full time

    Salary £30k - £32.5k base DOE   Pay iO is a fintech company which provides business accounts, payment services and corporate FX to UK-based companies. We are looking for a well-organised and confident Customer Success Manager to join our rapidly growing team in Leicester.   As a Customer Success Manager, you will manage relationships with...

  • Customer Success Manager

    Found in: Appcast UK C C2 - 1 week ago


    Leicester, United Kingdom Pay iO Full time

    Salary £30k - £32.5k base DOE  Pay iO is a fintech company which provides business accounts, payment services and corporate FX to UK-based companies. We are looking for a well-organised and confident Customer Success Manager to join our rapidly growing team in Leicester.   As a Customer Success Manager, you will manage relationships with...

  • Customer Success Manager

    Found in: Talent UK 2A C2 - 1 week ago


    Leicester, United Kingdom Pay iO Full time

    Salary £30k - £32.5k base DOE  Pay iO is a fintech company which provides business accounts, payment services and corporate FX to UK-based companies. We are looking for a well-organised and confident Customer Success Manager to join our rapidly growing team in Leicester.   As a Customer Success Manager, you will manage relationships with...


  • Leicester, United Kingdom Pay iO Full time

    Salary £30k - £32.5k base DOE   Pay iO is a fintech company which provides business accounts, payment services and corporate FX to UK-based companies. We are looking for a well-organised and confident Customer Success Manager to join our rapidly growing team in Leicester.   As a Customer Success Manager, you will manage relationships with...


  • Leicester, United Kingdom AppHub LLC. Full time

    AppHub’s mission is to continue creating software to advance the future of commerce. We’re achieving this by delivering and building upon a comprehensive suite of ecosystem-leading apps that provide unparalleled customer support that helps e-commerce businesses reach new heights. Our comprehensive product lineup encompasses 25 individual solutions that...


  • Leicester, United Kingdom Elizabeth Michael Associates Ltd Full time

    Our client, a leader in the Transport sector, is seeking an experienced and dynamic Head of Account Management to join their team. The successful candidate will play a pivotal role in driving customer attraction, retention and growth within the organisation. As the Head of Account Management, you will be responsible for managing a portfolio of strategic...


  • Leicester, United Kingdom Elizabeth Michael Associates Ltd Full time

    Our client, a leader in the Transport sector, is seeking an experienced and dynamic Head of Account Management to join their team. The successful candidate will play a pivotal role in driving customer attraction, retention and growth within the organisation. As the Head of Account Management, you will be responsible for managing a portfolio of strategic...


  • Leicester, United Kingdom Tate Recruitment Nottingham Full time

    As an Executive Relations Officer, you will be responsible for investigating and handling all Management Board and UK Senior Management team for live/post rental queries and reservations. In addition, we are responsible for managing escalated cases sent via BVRLA; the ECRCS and via the Small Claims Courts. Liaising with external and internal customers and...


  • Leicester, United Kingdom University of Leicester Full time

    **About the role**: We have an exciting new opportunity for an experienced IT development professional to join our Admissions teams. As Business Systems Officer, you would be responsible for maintaining and improving our university-wide admissions processes and systems, ensuring good communications and effective service to prospective students. You will act...


  • Leicester, United Kingdom Pure Permanent Recruitment Limited Full time

    **Pure Permanent Recruitment are seeking an experienced and dedicated Customer Service Assistant for a client based in Meridian Business Park, Leicester.** Working hours: Monday - Friday 08:30am - 16:30pm Hours per week: 35 Hourly rate of pay: £10.81 per hour Work location: LE19, Leicester - office based but potential for hybrid working following...

  • Customer Service

    7 days ago


    Leicester, United Kingdom Macildowie Recruitment and Retention Full time

    **THE OPPORTUNITY**: As an advisor, you will play an integral part of our business by providing excellent levels of service to potential and existing customers at all times. Our office operating hours allows our team to maintain a good work / life balance and our knowledgeable and helpful staff will provide support and training when required in an open forum...


  • Leicester, United Kingdom Reed Business Support Full time

    Our South Leicester client are keen to recruit two Customer Service Assistants for a fixed term temporary position. This role will be working 35 hours per week, on a hybrid basis split between home and the office after training. The main role will include being the ‘first line’ telephone contact for incoming membership, training and booking enquiries in...


  • Leicester, United Kingdom Reed Business Support Full time

    Our South Leicester client are keen to recruit two Customer Service Advisors for a fixed term temporary position. This role will be working 35 hours per week, on a hybrid basis split between home and the office after training. The main role will include being the ‘first line’ telephone contact for incoming membership, training and booking enquiries in...


  • Leicester, United Kingdom LCFC Full time

    **Ticketing Systems Manager** **About The Role** The role of the Ticketing Systems Manager is to ensure the Club remains at the forefront of technical advances in ticket sales, both back office and online, including the customer journey. The role requires all event setup, across Operations and Commercial areas, and assist the Ticketing Manager in ensuring...


  • Leicester, United Kingdom PA Housing Full time

    **A little bit about what we are looking for...** We are happy to offer hybrid working with this role; You will be required to be in the office for around 2/3 days per week with the rest being from home, however please bear in mind we may need you to be in the office more within your probation and training. It's important to us that you feel fully ready and...


  • Leicester, United Kingdom PA Housing Full time

    **A little bit about what we are looking for...** We are happy to offer hybrid working with this role; Whilst you are in your probation period which is 6 months, you will be required to be in the office every day whilst you learn the role and complete training, once you have passed, you will then be required to be in the office for around 2/3 days per week...


  • Leicester, United Kingdom PA Housing Full time

    **A little bit about what we are looking for...** This role will include working on a shift pattern, Monday-Fridays 8am-6pm and could include a rota for occasional Saturday working 9am-12pm. We are happy to offer hybrid working with this role; Whilst you are in your probation period which is 6 months, you will be required to be in the office every day...

  • Systems Accountant

    2 weeks ago


    Leicester, United Kingdom Michael Page (UK) Full time

    About Our Client Our client is a large player in the Not for Profit and Charities sector. With a dedicated and passionate team, they are committed to making a significant difference in communities across the UK. They are known for their commitment to excellence and their innovative approach to improving living conditions. Job Description Responsible...