Customer Success Executive

4 weeks ago


Leicester, United Kingdom AppHub LLC. Full time

AppHub’s mission is to continue creating software to advance the future of commerce. We’re achieving this by delivering and building upon a comprehensive suite of ecosystem-leading apps that provide unparalleled customer support that helps e-commerce businesses reach new heights.
Our comprehensive product lineup encompasses 25 individual solutions that cater to various aspects an e-commerce retailer will need, such as reviews, conversion, marketing, and shipping. We are on an exceptional trajectory of growth and investment, fueled by our unwavering commitment to providing the highest-quality products in the e-commerce marketplace.
We're searching for a dynamic individual poised to make an impactful career leap to join us as a Customer Success Executive. Based in our Leicester, UK office, you will be responsible for building and maintaining strong relationships with our customers, ensuring their success and satisfaction with our platform. You’ll be part of a Global Customer Success team that works together to give our customers the best experience
You will be a trusted advisor, developing long-term relationships with the UK’s finest e-commerce stores
Drive key performance indicators for your managed portfolio of customers, including expansion, retention, customer satisfaction and health score.
Analyse customer data and feedback to identify key trends and areas for improvement.
Enjoy helping people. Compensation: You will be provided with a competitive compensation package.
Benefits: Private medical Insurance
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