Customer Success Manager

3 weeks ago


Leicester, United Kingdom Pay iO Full time

Salary £30k - £32.5k base DOE 

 

Pay iO is a fintech company which provides business accounts, payment services and corporate FX to UK-based companies. We are looking for a well-organised and confident Customer Success Manager to join our rapidly growing team in Leicester.

 

As a Customer Success Manager, you will manage relationships with high-net-worth C-suite executives and other customers. Your role involves understanding a customer’s needs, providing exceptional support, and managing a 360-cycle. You'll handle referrals, inbound leads, revenue management, FX payments, and day-to-day administrative tasks. 

 

At Pay iO, we offer fast career and salary progression for the right candidates. Benefits of this role include performance-based bonuses, incentives, remote working options and professional development opportunities.

 

Responsibilities:

  • Develop and maintain relationships with high-net-worth C-suite executives and clients. 
  • Handle inbound leads from referrals and cold leads, nurturing leads effectively. 
  • Manage revenue for client accounts, ensuring timely payments and invoicing. 
  • Facilitate FX payments, providing insights on optimal transaction timing. 
  • Collect client success stories and advocate for customer loyalty. 
  • Maintain accurate client records and compliance documentation. 
  •  

Skills required:

  • Excellent communication and interpersonal skills. 
  • The a bility to explain complex financial concepts. 
  • Good at working as part of a team.

 

Preferred education and experience:

  • Bachelor's degree in Business Administration, Finance, or a related field. 
  • Minimum of 1 year’s experience in customer success, account management, or financial advisory roles. 
  • Proficiency in CRM software (e.g. Salesforce) and the Microsoft Office Suite. 
  • Experience with high-net-worth clients and an understanding of their unique needs.

 

At Pay iO, we value diversity and encourage candidates of all backgrounds to apply. This is an office-based role located in central Leicester.

 



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