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German Service Desk Analyst

3 months ago

Chester, United Kingdom Gibbs Hybrid Full time

German Service Desk Analyst -Chester

Prestigious Chester based client requires an accomplished German Service Desk Analyst to support the German Speaking Global user base. The Service Desk supports employees via web channels, telephone and chat and also self service options. This role is inside IR35 and will pay GBP19 per hour. Fluency in English required as well as fluency in German
Assist users who contact the Service Desk via Web Channel, Phone and Chat
Troubleshoot the user' issues and resolve where possible
Appropriately log and document incidents using ServiceNOW
Complete all related administrative duties
Adhere to all Standard Operating Procedures and Processes

Essential
Previous experience of working in a Service desk/customer service environment
Delivery of helpdesk/service desk support
Working with and troubleshooting M365 and MS TEAMS
Previous experience in a customer facing role
Previous experience of working with ServiceNOW or any other incident logging system/helpful
Rota system: 7am- 3pm/8am- 4pm/9am-5pm/10am-6opm. 50% onsite work, must be able to commute to office
Solid communication skills. Fluency in English and German

Click apply now to be considered for the German Service Desk Analyst - Chester role