Front Desk Ambassador
4 weeks ago
We are seeking a highly skilled and enthusiastic Front Desk Ambassador to join our team at Valor Hospitality Europe. As a key member of our front-of-house team, you will be the first point of contact for our guests and will be responsible for providing a warm and welcoming experience.
Key Responsibilities:
- Provide exceptional customer service to all guests, responding to their queries and resolving any issues in a professional and courteous manner.
- Manage the front desk, handling check-ins, check-outs, and room assignments in a timely and efficient manner.
- Process payments and handle cash transactions accurately and securely.
- Maintain a high level of knowledge about the hotel's services, facilities, and local area, providing recommendations and information to guests as required.
Requirements:
- Previous experience in a front-of-house role, preferably in a hotel or hospitality environment.
- Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
- Ability to work a range of shifts, including evenings, weekends, and public holidays.
- Basic math skills and accuracy when handling cash transactions.
What We Offer:
- A competitive hourly rate of 11.44.
- A range of benefits, including exclusive discounts for you, your friends, and family, as well as access to high-street discounts and a Cycle To Work Scheme.
- Opportunities for career development and growth within the company.
About Us:
Valor Hospitality Europe is a leading hospitality company, operating 34 hotels across the UK. We are committed to providing exceptional customer service and creating memorable experiences for our guests.
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