Front Desk Ambassador

4 weeks ago


Chester, Cheshire, United Kingdom Valor Hospitality Europe Full time

We are seeking a highly skilled and enthusiastic Front Desk Ambassador to join our team at Valor Hospitality Europe. As a key member of our front-of-house team, you will be the first point of contact for our guests and will be responsible for providing a warm and welcoming experience.

Key Responsibilities:

  • Provide exceptional customer service to all guests, responding to their queries and resolving any issues in a professional and courteous manner.
  • Manage the front desk, handling check-ins, check-outs, and room assignments in a timely and efficient manner.
  • Process payments and handle cash transactions accurately and securely.
  • Maintain a high level of knowledge about the hotel's services, facilities, and local area, providing recommendations and information to guests as required.

Requirements:

  • Previous experience in a front-of-house role, preferably in a hotel or hospitality environment.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
  • Ability to work a range of shifts, including evenings, weekends, and public holidays.
  • Basic math skills and accuracy when handling cash transactions.

What We Offer:

  • A competitive hourly rate of 11.44.
  • A range of benefits, including exclusive discounts for you, your friends, and family, as well as access to high-street discounts and a Cycle To Work Scheme.
  • Opportunities for career development and growth within the company.

About Us:

Valor Hospitality Europe is a leading hospitality company, operating 34 hotels across the UK. We are committed to providing exceptional customer service and creating memorable experiences for our guests.


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