Front Desk Associate

4 weeks ago


Chester, Cheshire, United Kingdom Hotel Indigo Chester Full time
Receptionist - Hotel Indigo Chester

We are seeking a skilled Receptionist to join our team at Hotel Indigo Chester. As the first point of contact for our guests, you will be responsible for providing a warm welcome and unparalleled service. Your main focus will be to ensure the smooth running of the reception office and related areas, anticipating the needs of our guests to achieve the ultimate in guest satisfaction.

Key Responsibilities:

* Provide exceptional customer service to all guests
* Ensure check-in and check-out are seamless
* Answer all queries quickly and effectively
* Be fully conversant in all hotel and local amenities
* Build quality working relationships between the other Front of House departments

Requirements:

* Strong communication skills
* Ability to hold genuine, authentic conversations
* Good attention to detail and clear customer focus
* Dynamic and flexible attitude
* Knowledge of the local neighbourhood

Benefits:

* Heavily discounted Staff Room Rates at all Castlebridge properties
* 50% off your bill when you dine in one of our Restaurants or Bars
* Fully funded Apprenticeship programme
* Cycle to work scheme
* Healthcare Cash Plans
* Referral schemes
* Flexible shift patterns and contracts available
* Monthly colleague recognition through our 5-Star Service rewards programme
* Use of Wagestream financial wellbeing platform
* Employee Assistance Programme

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