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IT Support Desk Agent
2 months ago
IT Support Desk Agent
Permanent
Halifax
My client a market leading organisation are currently looking to recruit a IT Support Desk Agent on a permanent basis in Halifax. The succesful candidate will have experience of the below.
Skills Required:
- Install and configuring Hardware and related software;
- Replacing/repairing elements of hardware as required
- Great experience surrounding IOS and windows 11 operating systems
- Install, maintain and configure cell phones and data devices as required.
- Provide general administration and support for companies key software
- Azure Active Directory and Office 365 administration
- Have a security focused mindset, escalating issues to our Cyber Security Lead as required
- Verify and control licenses and versions for each application and operating system
- Monitor infrastructure activity and capacity levels and escalate issues to our Infrastructure Engineer as required
- Respond to local/global user queries/tickets in a timely manner in line with company SLA
- Ensure local hardware and software are in line with UK standardisation goals
If you feel you have the relevant experience for this opportunity, please press apply