Receptionist & Administrator

1 month ago


Halifax, United Kingdom Beechwood Medical Centre Full time

Job summary

Thepost-holder will be working with the rest of the team at Beechwood MedicalCentre. Youwill answer the telephone and liaise with patients face to face. The main role of the position is to deal with patients both on the telephone and face to face at the reception desk. Thehours are quite specific in order to cover the site for all of the hours we areopen. If you have worked in general practice or primary care before that wouldbe useful but it is not essential all of the training will be given.

Main duties of the job

Thefollowing are the core responsibilities of the Receptionist and Administrator.There may be, on occasion, a requirement to carry out other tasks; this will dependon factors such as workload and staffing levels as directed by the Practice Operations Manager:

a. To work on the downstairs reception desk supporting patients in a face to face situation.

b. To use the telephone to call patientsand take inbound calls from patients in the admin office.

c. Book, change and cancel appointmentsfor patients in line with current arrangements.

d. Deal with things at the front desk, like prescription requests, patient registrations, patient signposting and carrying out duties as requested by the Practice OperationsManager, Business Manager or Partners

e. To work with other team members and support the practice operationally. This may included things like scanning, coding, referrals and general office duties.

The hours for this role are very specific in order to cover the surgery for the hours we are open:

Monday - -

Tuesday - - (to include a lunchbreak)

Wednesday - -

Thursday - -

Friday - (to include a lunchbreak)

Total weekly hours -

You MUST be able to work these hours, although we will have a small degree of flexability.

About us

Thisjob description is intended to provide an outline of the key tasks andresponsibilities only. There may be other duties required of the post-holdercommensurate with the position. This description will be open to regular reviewand may be amended to take into account development within the practice. Allmembers of staff should be prepared to take on additional duties or relinquishexisting duties in order to maintain the efficient running of the organisation. This document may be amended, following consultationwith the post-holder, to facilitate the development of the role, the practiceand the individual. All personnel should be prepared to accept additional, orsurrender existing, duties to enable the efficient running of the organisation.

DUE TO THE LARGE NUMBER OF EXPECTED APPLICATIONS, WE CAN, UNFORTUNATELY, ONLY RESPOND TO THOESE CANDIDATES THAT WE WISH TO PROGRESS.

Job description

Job responsibilities

Thepost-holder will be working with the rest of the team at Beechwood MedicalCentre. Youwill answer the telephone and liaise with patients, carry out administrativeduties as required to keep the smooth running of the general practice. Thehours are quite specific in order to cover the site for all of the hours we areopen. If you have worked in general practice or primary care before that wouldbe useful but it is not essential all of the training will be given.

Person Specification

Qualifications

Essential

Qualifications Educated to GCSE level or equivalent

Desirable

IT or admin qualification at NVQ level III or above RSA level II or equivalent

Experience

Essential

Experience of working with the general public

Desirable

Experience of working in a healthcare setting Experience of working with vulnerable people Experience of working in general practice/primary care

Skills

Essential

Excellent communication skills (written and oral) Strong IT skills Clear, polite telephone manner Effective time management (planning and organising) Ability to work as a team member and autonomously Excellent interpersonal skills Problem-solving & analytical skills Ability to follow policy and procedure

Desirable

Competent in the use of Microsoft Office and Outlook

Personal qualities

Essential

Polite and confident Flexible and cooperative Motivated Forward thinker High levels of integrity and loyalty Ability to work under pressure
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