Customer Accounts Administrator

1 week ago

Salford, United Kingdom Marlow Fire & Security Full time

Marlowe Fire & Security, a specialist business within Marlowe Fire and Security Group, are looking to grow their team with the appointment of an experienced Customer Service Administrator.

  • Competitive basic salary upto £23,050.60
  • Royal London Pension
  • Life Assurance x4 of Salary
  • 20 Days holiday, increasing each year up to 25 days

Marlowe Fire & Security Group are one of the fastest growing and exciting businesses in the UK right now. Having doubled in size in recent years to over 1,000 dedicated Fire & Security specialists across the UK, we attract the best talent in the market by offering fantastic career progression opportunities, our own in-house training academy, as well as great remuneration and benefits packages including; Royal London pensions, life assurance, paid holidays, mental health & well-being scheme, paid refer a friend scheme……

Our Customer Accounts Administrators

Play an essential role in providing an effective and professional service to all our Marlowe Fire & Security customers, acting as a single point of contact for our customers whilst providing excellent customer service as an administrative support to all our accounts.

The role requires a proactive approach and excellent personal interaction with both internal and external customers. effective customer service is provided across all functions within the business, maintaining a professional & courteous approach at all times in line with our “5 Pillars of Success” - Customer relevance, engaged employees, operational excellence, reducing breakeven costs, driving integration synergies.

  • Work closely with your assigned accounts and National Account Managers to meet customer expectations.
  • Monitor our National Account mailbox, to ensure all emails are acknowledged & responded to within agreed timeframes
  • Update client portals and helpdesks in line with specific account instructions
  • Ensuring all calls are answered within our SLA
  • Review and respond to all customer enquiries, supporting your colleagues as overflow for the call receipt mailbox to ensure all customer requests are raised within our agreed timeframe.
  • Liaise with all internal teams to ensure effective response to customers and work completed within SLA
  • Escalate any potential risks to the business to your Customer Account Manager & Customer Service Manager
  • Processing of sales orders as and when required
  • Management of customer queries and complaints through to completion
  • Compare data from the customers database and Marlowe database to ensure both systems are aligned
  • Responsible for investigating potential closed sites

Requirements

Who We’re Looking For

In addition to having all the usual attributes of a great Marlowe Fire & Security employee, such as; a positive attitude, excellent communication skills, well presented and professional at all times, ability to work alone and as part of a team….. For this opportunity, we are specifically looking for candidates who offer:

  • A Professional business approach
  • The ability to work independently and a desire to learn
  • Experience of using and updating customer portals
  • Excellent administration and computer skills
  • Customer focused with the ability to resolve customer queries
  • Analytical in approach
  • Experience of analysing data using Microsoft Excel, Microsoft Outlook and Microsoft Teams.
  • Strong organisational skills
  • High attention to detail and The ability to handle multiple priorities with a structured approach

RIGHT TO WORK

Marlowe Fire & Security Group do not offer Right to Work Sponsorship.

If you do not currently have the Right to Work in the UK, or will need additional support to extend your current Right to Work status, your application cannot be considered.

Benefits

How we Attract, Reward & Retain Our Employees

At Marlowe Fire & Security we recognise the importance of fairly rewarding our employees. We go above and beyond with our remuneration packages that not only meet the needs of a challenging economical climate, but we offer packages, benefits and incentives to support the broader needs of our people making their everyday lives and futures more comfortable.

  • Competitive basic salary upto £23,050.60
  • Royal London Pension
  • Life Assurance x4 of Salary
  • 20 Days holiday, increasing each year up to 25 days (25 days for Management)
  • Additional Birthday Holiday
  • Mental Health & Well-being Scheme
  • Paid Refer a Friend Scheme
  • Employee Recognition Scheme
  • Long Service Award (increments of 5 years)
  • Development & Progression opportunities

About Marlowe Fire & Security

From initial design, supply and installation, through to ongoing maintenance and monitoring, Marlowe Fire & Security maintain the capability to help prevent, detect and monitor your Fire and Security risks. We maintain the highest accreditations available to our industry including NSI NACOSS Gold, NSI Fire Gold, BAFE and NSI ARC Gold.

About Marlowe Fire & Security Group

Marlowe Fire & Security Group is the fire life safety and security specialist division of Marlowe plc. Together, we are the UK’s fastest growing and most innovative consortium of fire life safety and security service providers. Operating 24/7, across the whole of the UK, we work with clients of all sizes to provide end-to-end fire and security solutions across all sectors to ensure your safety, security and compliance.

Our Business Include:

1. Marlowe Fire & Security Group

2. Marlowe Fire & Security

3. Alarm Communications

4. Griffin Fire

5.  Hadrian Technology

6.  Marlowe Kitchen Fire Suppression

7.  FAFS Fire & Security

8.  MJ Fire

9.  Morgan Fire Protection

10.  Victory Fire

11.  Clymac

12.  Marlowe Smoke Control

Equal Opportunities

At Marlowe Fire & Security Group we strive to create a diverse, inclusive environment to encourage all our employees to be themselves. We celebrate what makes us unique and believe that adopting a culture of inclusion helps us to best serve our customers. We are committed to supporting equal opportunities, please inform us if you require any reasonable adjustments to enable you to participate in the recruitment process.

  • Customer Accounts Administrator

    1 week ago

    Salford, United Kingdom Marlowe Fire and Security Full time

    Marlowe Fire & Security, a specialist business within Marlowe Fire and Security Group, are looking to grow their team with the appointment of an experienced Customer Service Administrator. Competitive basic salary upto £23,050.60 Royal London Pension Life Assurance x4 of Salary 20 Days holiday, increasing each year up to 25 days Marlowe Fire & Security...

  • Accounts Administrator

    1 week ago

    Salford, United Kingdom Career-minded People Full time

    Accounts Administrator Working for a well-respected National electrical wholesaler. We are recruiting for an experienced accounts administrator to handle a busy and varied role and ensure the administration process in the branch runs smoothly. Full time role - hours 8am - 5pm - Duties include· · Filing of Purchase orders, customer and supplier invoices·...

  • Customer Service Administrator

    1 month ago

    Salford, United Kingdom Futures Full time

    Futures are working with a leading player in the FMCG industry, known for their innovative products and commitment to excellence. Due to growth, we are looking for a dynamic and detail-oriented Sales Administrator to join our team and support daily sales and wider commercial operations.The Sales Administrator will play a crucial role in supporting the sales...

  • Accounts Administrator

    4 months ago

    Salford, United Kingdom CTR Site Services ltd Full time

    CTR Site Services Ltd. Are currently seeking a part time Accounts Administrator to join a reputable company. The role will include preparation of the company invoice system and reporting to the Accounts Management team with reports and invoice schedules and preparing payment runs. The role will be based at our Head Office in Salford, Manchester where full...

  • Customer Fulfilment Administrator

    3 months ago

    Salford, United Kingdom Radius Payment Solutions Full time

    Job Advert **Customer Fulfilment Administrator** **Heard of us?** VUE has always been about being easy to work with, accessible and practical, with solutions that are intuitive, simple to use and easily adopted. From our beginnings in **1999**, we have built expertise based on real-world experience. With us you have robust solutions from an...

  • Customer Fulfillment Administrator

    3 months ago

    Salford, United Kingdom Page Personnel Full time

    Basic salary of upto £24,000 - Permanent on-site position with flexibility **About Our Client**: Our client is influential in the Business Services industry, boasting a workforce of several thousand employees globally. The company is renowned for its emphasis on innovation, customer service, and its commitment to providing quality services to businesses...

  • Customer Fulfilment Administrator

    3 months ago

    Salford, United Kingdom Radius Payment Solutions Full time

    Job Advert **Customer Fulfilment Administrator** **Heard of us?** VUE has always been about being easy to work with, accessible and practical, with solutions that are intuitive, simple to use and easily adopted. From our beginnings in **1999**, we have built expertise based on real-world experience. With us you have robust solutions from an...

  • Accounts Administrator

    3 months ago

    Salford, United Kingdom Platinum Financial Recruitment Full time

    **LOCATION** **Salford** **SALARY** **£22000 - £25000** **JOB TYPE** **Permanent** **REF** **HH2311-12_1700753828** **Accounts Administrator** **Salford** **Up to £25,000** Due to growth, this client is now looking for an Accounts Administrator to join the close-knit team, you will play a pivotal role in ensuring the company’s suppliers are...

  • Customer Service Administrator

    4 months ago

    Salford, United Kingdom Bridge of Hope Full time

    ** Job Title: Customer Service Advisor/Order Processor** **Salary: £21,000p/a** **Location: M50 Salford (Office based)** **Hours: 8:30am-4:30pm (mon-fri)** **Permanent Opportunity.** **Duties & Responsibilities** - Processing and management of all incoming customer orders, requests for information or new product sourcing, delivery discrepancies and...

  • National Account Support Administrator

    3 months ago

    Salford, United Kingdom Bidfood Full time

    **About the role**: **Where has your journey taken you so far?** There’s no two ways about it, foodservice is fast and complex, so you’ll need: - Lots of enthusiasm, motivation, positivity and curiosity to learn - Previous experience of working within fast paced sales administration environment - A pragmatic approach to problem solving - Ability to...

  • Customer Service Administrator

    3 months ago

    Salford, United Kingdom Radius Payment Solutions Full time

    **Salary**: £22,000 - £23,000 **Location**:Salford, Greater Manchester **Hours**:Mon-Fri (37.5 hours per week) **Job Purpose** The role of Customer Fulfilment is really important to us. You will be the first point of contact for our clients, and you must have a passion for providing outstanding customer service. You will also need to be a diligent...

  • Customer Service Administrator

    3 months ago

    Salford, United Kingdom The Growth Company Full time

    The Growth Company (GC) has an fantastic opportunity for a Customer Service Administrator to join the Education and Skills team to ensure that accurate data is entered within relevant systems to claim funding from various agencies, and to assist with a variety of administration duties. As one of the largest providers of skills and training in the UK, we are...

  • Senior Customer Account Specialist

    5 days ago

    Salford, United Kingdom AJ Bell Business Solutions Limited Full time

    We re now looking to recruit a Senior Customer Account Specialist to join our Customer Accounts Team. This role sits within the direct-to-consumer (D2C) Marketing Department and focuses solely on the AJ Bell product. As a Senior, you will support the Customer Accounts Team Leader and Manager in achieving inflow, retention and account conversion targets,...

  • Fleet Account Administrator

    3 months ago

    Salford, United Kingdom Renault UK Full time

    **Fleet Account Administrator** **Automotive Retail Dealership** **Manchester (M3)** **£25,000 pa + department bonus** **OTE £28,750 pa** **Renault Retail Group** seeks a Fleet Sales Administrator to join our Group Fleet Sales Centre based at Renault Manchester, M3. This is a fantastic opportunity for an experienced fleet administrator to join a...

  • Customer Service Coordinator

    1 week ago

    Salford, Salford, United Kingdom Marlowe Fire and Security Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Service Coordinator to join our team at Marlowe Fire and Security. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and administrative support to our clients.Key ResponsibilitiesCustomer Service: Provide timely and effective...

  • Administrator

    3 months ago

    Salford, United Kingdom Recruitment Solutions (North West) Ltd Full time

    Location : Salford Salary : £22,500 Consultants : Cassidy Pinder & Karen Reynolds We are currently working with a great company within the Logistics industry who is looking to appoint an Administrator to join their team. Working hours are Monday - Friday. **What you can expect**: - 25 Days Holiday - Health Care Plan - Vouchers - including Childcare -...

  • Customer Service Coordinator

    2 hours ago

    Salford, Salford, United Kingdom Marlowe Fire and Security Full time

    About the RoleWe are seeking an experienced Customer Accounts Administrator to join our team at Marlowe Fire & Security. As a key member of our customer service team, you will play a vital role in providing an effective and professional service to our customers.Key ResponsibilitiesAct as a single point of contact for our customers, providing excellent...

  • Customer Service Coordinator

    26 minutes ago

    Salford, Salford, United Kingdom Marlowe Fire and Security Full time

    About the RoleWe are seeking an experienced Customer Accounts Administrator to join our team at Marlowe Fire & Security. As a key member of our customer service team, you will play a vital role in providing an effective and professional service to our customers.Key ResponsibilitiesAct as a single point of contact for our customers, providing excellent...

  • Accounts and Payroll Administrator

    3 months ago

    Salford, United Kingdom The Clean Property Co Mcr Limited Full time

    Job Summary: **Duties**: - Assist with processing payroll for employees using payroll software such as PeopleSoft, Workday, or QuickBooks - Verify accuracy of timesheets, deductions, and other payroll-related information - Prepare and distribute paychecks or direct deposits to employees - Respond to employee inquiries regarding payroll matters - Assist with...

  • Customer Service Administrator

    3 months ago

    Salford, United Kingdom SF Group Full time

    Key Responsibilities - Looking after the business customers - acting as a key point of contact for customers across a broad range of queries, across multiple communication channels - Working on the inhouse company system to update customer records and action/ log any requests - Work in conjunction with other departments within the organisation to deliver an...