Contact Centre Consultant
1 week ago
Job title:
Contact Centre ConsultantJob Description:
To achieve customer and client KPI targets in relation to all contacts received via multiple channels working within the requirements of data protection legislation To deliver an excellent customer experience by providing a customer-focused, right first-time service, managing any customer complaints to a satisfactory conclusion.. To respond to all contacts from both internal & external customers made via all the available channel To accurately capture data and enter it on to the relevant systems More experienced Advisors will support the Team Leader by mentoring and supporting team members to improve customer satisfaction and efficiency metrics within the business areaLocation:
Swindon,
United KingdomTime Type:
Full timeContract Type:
Permanent-
Contact Centre Consultant
4 months ago
Swindon, United Kingdom Capita Full timeEnsures that customer issues and concerns are answered efficiently and effectively. More experienced Advisors may coach others and support the resolution of escalated complaints in accordance with business, policy and legal requirements. **Job title**: Contact centre consultant To achieve customer and client KPI targets in relation to all contacts received...
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Contact Centre Consultant
4 months ago
Swindon, United Kingdom Capita Full timeEnsures that customer issues and concerns are answered efficiently and effectively. More experienced Advisors may coach others and support the resolution of escalated complaints in accordance with business, policy and legal requirements. **Job title**: Contact Centre Consultant To achieve customer and client KPI targets in relation to all contacts received...
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Contact Centre Consultant
3 months ago
Swindon, United Kingdom Capita Full timeEnsures that customer issues and concerns are answered efficiently and effectively. More experienced Advisors may coach others and support the resolution of escalated complaints in accordance with business, policy and legal requirements.Job title:Contact Centre ConsultantJob Description:To achieve customer and client KPI targets in relation to all contacts...
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Contact Centre Agent
3 months ago
Swindon, United Kingdom Capita Full timeEnsures that customer issues and concerns are answered efficiently and effectively. More experienced Advisors may coach others and support the resolution of escalated complaints in accordance with business, policy and legal requirements. **Job title**: Contact Centre Agent To achieve customer and client KPI targets in relation to all contacts received via...
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Contact Centre Agent
3 months ago
Swindon, United Kingdom Capita Full timeEnsures that customer issues and concerns are answered efficiently and effectively. More experienced Advisors may coach others and support the resolution of escalated complaints in accordance with business, policy and legal requirements. **Job title**: Contact centre agent To achieve customer and client KPI targets in relation to all contacts received via...
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Contact centre agent
3 weeks ago
Swindon, United Kingdom Capita Full timeEnsures that customer issues and concerns are answered efficiently and effectively. More experienced Advisors may coach others and support the resolution of escalated complaints in accordance with business, policy and legal requirements.Job title:Contact centre agentJob Description:Start Date: 30th SeptemberHours: Full Time 37.5 per week between 8:30am...
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Contact Centre Team Leader
2 days ago
Swindon, Swindon, United Kingdom TM Group (UK) Limited Full timeAbout this Role:We are seeking a dynamic Team Leader to support our Case Progressors and Client Advisors, ensuring the seamless progression of conveyancing cases and delivering exceptional service to our clients.Key Responsibilities:Assist in managing day-to-day operations of the contact centreProvide guidance and support to Case Progressors and Client...
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Contact Centre Team Leader
2 days ago
Swindon, Swindon, United Kingdom TM Group (UK) Limited Full timeAbout this Role:We are seeking a dynamic Team Leader to support our Case Progressors and Client Advisors, ensuring the seamless progression of conveyancing cases and delivering exceptional service to our clients.Key Responsibilities:Assist in managing day-to-day operations of the contact centreProvide guidance and support to Case Progressors and Client...
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Team Leader for Contact Centre Operations
3 weeks ago
Swindon, Swindon, United Kingdom TM Group (UK) Limited Full timeAre you a seasoned leader with expertise in conveyancing and a talent for steering teams towards success? We are looking for a proactive Team Leader to guide our Case Progressors and Client Advisors, ensuring the smooth advancement of conveyancing cases while providing outstanding service to our clients.Do you possess the necessary qualifications and skills...
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Team Leader for Contact Centre Operations
3 weeks ago
Swindon, Swindon, United Kingdom TM Group (UK) Limited Full timeAre you a seasoned professional with a strong background in leadership and a dedication to the conveyancing sector? We are looking for an enthusiastic Team Leader to oversee our Case Progressors and Client Advisors, ensuring the efficient management of conveyancing cases while providing outstanding service to our clients.Do you possess the necessary...
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Call Centre Operator
1 month ago
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Call Centre Operator
4 weeks ago
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Call Centre Operator
3 months ago
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Call Centre Operator
3 months ago
Swindon, United Kingdom KBR Full time**Title**: Call Centre Operator (Mon to Fri) **About KBR and the Project** KBR Government Solutions delivers unique, fast-paced and challenging projects throughout Europe, the Middle East and Africa - our clients include UK and overseas Governments with projects operating in defence, infrastructure, facilities management and construction sectors. The range...
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Call Centre Opeartor
3 months ago
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Call Centre Operator
3 months ago
Swindon, United Kingdom KBR Full time**Title**: Call Centre Operator (Monday to Friday) **About KBR and the Project** KBR Government Solutions delivers unique, fast-paced and challenging projects throughout Europe, the Middle East and Africa - our clients include UK and overseas Governments with projects operating in defence, infrastructure, facilities management and construction sectors. The...
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Call Centre Operator
3 months ago
Swindon, United Kingdom KBR Full time**Title**: Call Centre Operator (4on 4off) **About KBR and the Project** KBR Government Solutions delivers unique, fast-paced and challenging projects throughout Europe, the Middle East and Africa - our clients include UK and overseas Governments with projects operating in defence, infrastructure, facilities management and construction sectors. The range...
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Call Centre Operator
3 months ago
Swindon, United Kingdom KBR Full time**Title**: Call Centre Operator (M-F) **About KBR and the Project** KBR Government Solutions delivers unique, fast-paced and challenging projects throughout Europe, the Middle East and Africa - our clients include UK and overseas Governments with projects operating in defence, infrastructure, facilities management and construction sectors. The range of...
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Call Centre Operator
3 months ago
Swindon, United Kingdom KBR Full time**Title**: Call Centre Operator (Tuesday - Saturday, 8.30am - 5pm) **About KBR and the Project** KBR Government Solutions delivers unique, fast-paced and challenging projects throughout Europe, the Middle East and Africa - our clients include UK and overseas Governments with projects operating in defence, infrastructure, facilities management and...
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Call Centre Operator
3 months ago
Swindon, United Kingdom KBR Full time**Title**: Call Centre Operator (Part-Time 1pm - 6pm) **About KBR and the Project** KBR Government Solutions delivers unique, fast-paced and challenging projects throughout Europe, the Middle East and Africa - our clients include UK and overseas Governments with projects operating in defence, infrastructure, facilities management and construction sectors....