Contact Centre Agent

7 months ago


Swindon, United Kingdom Capita Full time

Ensures that customer issues and concerns are answered efficiently and effectively. More experienced Advisors may coach others and support the resolution of escalated complaints in accordance with business, policy and legal requirements.

**Job title**:
Contact centre agent

To achieve customer and client KPI targets in relation to all contacts received via multiple channels working within the requirements of data protection legislation To deliver an excellent customer experience by providing a customer-focused, right first-time service, managing any customer complaints to a satisfactory conclusion.. To respond to all contacts from both internal & external customers made via all the available channel To accurately capture data and enter it on to the relevant systems More experienced Advisors will support the Team Leader by mentoring and supporting team members to improve customer satisfaction and efficiency metrics within the business area

**Location**:
Swindon
,

United Kingdom

**Time Type**:
Full time

**Contract Type**:
Permanent


  • Contact Centre Agent

    7 months ago


    Swindon, United Kingdom Capita Full time

    Ensures that customer issues and concerns are answered efficiently and effectively. More experienced Advisors may coach others and support the resolution of escalated complaints in accordance with business, policy and legal requirements. **Job title**: Contact Centre Agent To achieve customer and client KPI targets in relation to all contacts received via...


  • Swindon, United Kingdom Capita Full time

    Ensures that customer issues and concerns are answered efficiently and effectively. More experienced Advisors may coach others and support the resolution of escalated complaints in accordance with business, policy and legal requirements. **Job title**: Contact centre consultant To achieve customer and client KPI targets in relation to all contacts received...


  • Swindon, United Kingdom Capita Full time

    Ensures that customer issues and concerns are answered efficiently and effectively. More experienced Advisors may coach others and support the resolution of escalated complaints in accordance with business, policy and legal requirements. **Job title**: Contact Centre Consultant To achieve customer and client KPI targets in relation to all contacts received...


  • Swindon, Swindon, United Kingdom KBR Full time

    About UsKBR is a pioneering company that partners with government and industry clients to provide comprehensive solutions with an emphasis on efficiency and safety.Why Work With UsWe're passionate about creating collaborative environments that transcend cultures and geographical boundaries. Our employees are empowered to use their potential, creating...

  • Trainee Estate Agent

    6 months ago


    Swindon, United Kingdom Spicerhaart Full time

    Overview Join our team as a Trainee Estate Agent and receive unparalleled training from the largest independent property services group in the UK. With our comprehensive support and resources, you'll gain the skills to excel in the competitive real estate market. Seize the opportunity to achieve unmatched earning potential and build a successful...

  • Customer Survey Agent

    10 hours ago


    Swindon, United Kingdom AB Recruitment Full time

    Our Client are looking for Customer Survey Agents on a temporary and temporary to permanennt basis. The agent would be required to contact customers / businesses to carry out a survey. The survey is fully scripted and will be completed using a user friendly survey platform. Key skills: excellent telephone manner and accuracy skills as you will be...

  • Field Agent

    1 day ago


    Swindon, United Kingdom Resolvecall Full time

    **Job description** **Field Agent / Warrant Officer based in Swindon (SN Postcode)** - Do you want to work for an Investors in People Gold awarded company with a potential to earn over £35,000 a year? - Do you want a better work/life balance? Working 4 days out of 7 with every weekend off and an additional day off during the week. - Would you like a job...


  • Swindon, Swindon, United Kingdom Thames Water Utilities Limited Full time

    Introduction:">Thames Water Utilities Limited is a leading water and wastewater provider in the UK, committed to delivering excellent services to its customers. We are now seeking a Customer Financial Support Agent to join our team.">Job Responsibilities:">As a Customer Financial Support Agent, you will be responsible for recovering outstanding payments from...

  • Telemarketing Agent

    7 months ago


    Swindon, United Kingdom OneFamily Full time

    OneFamily are an award-winning financial services company, providing products and services that help modern families thrive. It’s not just the generous perks and dynamic working environment, it’s the freedom to bring your whole self to work that makes OneFamily the place you want to spend most of your week. We know that diversity of thought is the...

  • Lettings Agent

    7 months ago


    Swindon, United Kingdom KCJ-tes.co.uk Full time

    An exciting opportunity has arisen for a Lettings Negotiator/Administrator to join the team in our family run office in Swindon! The successful Lettings Negotiator will ideally be experienced within a current lettings role and have a natural flare and a desire to work with a highly experienced, well established team. Lettings Negotiator - Benefits - A...


  • Swindon, Swindon, United Kingdom KBR Full time

    Join Our TeamWe are seeking talented individuals to join our dynamic team as Contact Centre Operators. This is an excellent opportunity for those looking to start a career in customer service and make a real difference in people's lives.About the RoleYou will be working in a fast-paced contact centre environment, taking calls from customers and responding to...


  • Swindon, United Kingdom Perfect Placement Full time

    Assistant Automotive Service Centre Manager required in Swindon. Up to £40-45,000 starting annual salary plus performance related bonus providing a £46-60,000+ annual on-target-earnings.  8:30am-5:30pm Monday to Friday with Saturdays 8:30am-4:30pm on a rota (paid as overtime). Genuine career development prospects with a family-run business operating for...


  • Swindon, United Kingdom CV-Library Full time

    Assistant Automotive Service Centre Manager required in Swindon. Up to £40-45,000 starting annual salary plus performance related bonus providing a £46-60,000+ annual on-target-earnings.  8:30am-5:30pm Monday to Friday with Saturdays 8:30am-4:30pm on a rota (paid as overtime). Genuine career development prospects with a family-run business...


  • Swindon, United Kingdom KBR Full time

    **Title**: Call Centre Operator (4on 4off) About KBR and the Project KBR Government Solutions delivers unique, fast-paced and challenging projects throughout Europe, the Middle East and Africa - our clients include UK and overseas Governments with projects operating in defence, infrastructure, facilities management and construction sectors. The range of...

  • Finance Officer

    7 months ago


    Swindon, United Kingdom Swindon Carers Centre Full time

    **Swindon Carers Centre** **Join Our Team** Swindon Carers Centre provides advice, information and support to unpaid carers aged 5 and upwards who look after a family member or friend who due to age, physical or mental illness, addiction or disability cannot manage on their own. We are a seeking a passionate, effective, and committed individual to become...


  • Swindon, United Kingdom National Trust Full time

    **INTERNAL APPLICANTS ONLY PLEASE** We are now looking for a Call Centre Operations Supervisor to join our friendly and busy Supporter Services team. You’ll be responsible for the day-to-day delivery of the National Trust’s Supporter Service Centre (SSC) and supporter administration processes. Identifying and developing new and improved services to meet...

  • Booking Centre Clerk

    6 months ago


    Swindon, United Kingdom Great Western Hospitals NHS Foundation Trust Full time

    An opportunity has arisen for a Booking/admin colleague to join the newly crated patient validation team. You will be responsible for providing administrative and clerical cover for our bookings team while supporting with inbound and outbound calls associated with wait list management. The post-holder should have excellent communication, organizational and...


  • Swindon, United Kingdom KBR Full time

    **About KBR and the Project** KBR Government Solutions delivers unique, fast-paced and challenging projects throughout Europe, the Middle East and Africa - our clients include UK and overseas Governments with projects operating in defence, infrastructure, facilities management and construction sectors. The range of projects and programmes we work on are...

  • Senior Engineer

    2 weeks ago


    Swindon, United Kingdom ICDS Full time

    Senior Civil Engineer – new build Data Centre – Swindon Our client is a leading main contractor who undertake projects across the UK, Ireland and Worldwide working in all sectors of the construction industry. They have an urgent requirement for a Senior Civil Engineer to oversee the build of a new Data Centre in Swindon. Working closely with the project...

  • Senior Engineer

    2 weeks ago


    Swindon, United Kingdom ICDS Full time

    Senior Civil Engineer – new build Data Centre – SwindonOur client is a leading main contractor who undertake projects across the UK, Ireland and Worldwide working in all sectors of the construction industry.They have an urgent requirement for a Senior Civil Engineer to oversee the build of a new Data Centre in Swindon. Working closely with the project...